Help Desk Tech Support Associate

  • location: Birmingham, AL
  • type: Contract
  • salary: $16 - $20 per hour
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job description

Help Desk Tech Support Associate

job summary:
Customer Support Tech Associate/Windows Help Desk Support

Project: Integration prep work for Win10 Deployment.

Length: 1 year, conversion to FTE possibility

Pay: $20/HR

**Could require some evening and weekend work (non traditional schedule)

 
location: Birmingham, Alabama
job type: Contract
salary: $16 - 20 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
  • Provides guidance, assistance, coordination and follow-up on client questions, and resolves complex problems or malfunctions of all systems applications, hardware and software.
  • Alerts clients and team members when a major problem is suspected. Performs recovery testing to confirm availability of systems where outages have occurred.
  • Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
  • Provides 2nd level technical support to customers and internal staff for all Remote Service technology products and services offered.
 
qualifications:
  • Prior Level 1 or 2 Help Desk Support Experience
  • Win10 Migration/Install/Config (Other Windows versions can be considered)
  • Communication/Documentation -- will be answering calls and e-mails with issues. Need to have customer service attitude and know how to create a ticket properly and escalate issues in a timely manner.
  • Associate degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience.
 
skills:
  • Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff.
Certifications & Licenses: Preferred

  • CompTiA A+
  • CompTia Newtork +

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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