Incident Manager - Center City Philadelphia
Enterprise Telecommunications company is searching for a crucial member of the Production Support team which is responsible for managing incidents for new and existing Products.
location: Philadelphia, Pennsylvania
job type: Contract
salary: $44.50 - 49.40 per hour
work hours: 9am to 5pm
This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines.
Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners.
Work is performed in a 24/7 operations environment. Must be available to work weekends and holidays on an on call basis.
Bachelor's degree in Computer Science, Engineering,
Business or related field or equivalent work experience is required.
Typically has 10+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions and strong understanding of ITIL and Incident Management practices.
skills: This position will interface with various operations teams to bring quickly and timely resolutions to incidents. Candidate should have strong verbal and written communication skills.
Experience with monitoring technologies. Experience working in a large (1000+ server) and complex operations environments.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.