Technical Support Engineer

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $15 - $16 per hour
easy apply

job description

Technical Support Engineer

job summary:
One of our Austin clients is looking to add a Technical Support Engineer to their growing team. This position acts as domain expert for technology related support issues. Provides day to day guidance to the IT Solutions Technicians. Provides tier 2 and 3 technical support to remote and local end users on a variety of issues. Leads the help desk team in delivering exceptional customer service by monitoring that incident resolution and that customer requests are promptly attended to.

location: Austin, Texas
job type: Contract
salary: $15 - 16 per hour
work hours: 8am to 5pm
education: High School

  • Closely monitor both received and open calls to meet customer satisfaction.
  • Ensure proper documentation of service ticket status
  • Delegate help desk tickets to team members accordingly to optimize service delivery pace.
  • Observe service desk operation processes to determine how effective they are and help develop new processes when old ones are ineffective.
  • Work closely with management to make provision for replacement hardware
  • Deploy technology equipment for new employees
  • Assist in maintaining inventory of all IT equipment, software and software licenses.
  • 2 nd level escalation point for team members to Troubleshoot, repair and resolve issues with mobile devices, computers and software.
  • Ability to identify when to seek guidance and escalate issues to management.
  • Lead team members by exhibiting strong interpersonal skills and ability to execute on goals and SLA's
  • Backup the IT Manager in day to day operations as needed.
  • Other responsibilities as needed

  • Minimum 2 years of relevant experience.
  • Associates degree preferred.
  • Knowledgeable in service desk systems and IT tools.
  • Knowledge of networking concepts and technologies (DHCP, DNS, TCP/IP, Wireless, Ethernet).
  • Knowledge of Microsoft Windows operating systems and other software.
  • PC hardware/software troubleshooting.
  • Management and configuration of Apple iOS devices.
  • Managing users and computers in an Active Directory domain.
  • Remote access technologies (VPN, Citrix).
skills: DHCP, DNS, TCP/IP, Apple, IOS, Windows, VPN, Citrix

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up

related jobs