Business Process Analyst

  • location: Santa Ana, CA
  • type: Temp to Perm
  • salary: $33 - $37 per hour
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job description

Business Process Analyst

job summary:
The Incident and Problem analyst is responsible for facilitating restoration of high impact business services disrupted on a 24 x 7 x 365 basis and ensure related operations are in accordance with established procedures and best practices. The Incident Analyst requires extensive experience with identifying emerging incidents and ensuring their prompt resolution.

 
location: Santa Ana, California
job type: Contract
salary: $33 - 37 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Coordinating responses between technical teams during a service disruption in order to address and solve service failures as quickly and effectively as possible. directly work with the subject matter expert (SME) of the malfunctioning system to develop potential solutions.
  • Managing the lifecycle of problems through the Problem Management process, from RCA (Root Cause Analysis) through Closure, by Elimination or Mitigation of incident recurrence.
  • Works to establish procedures to prevent future incidents.
 
qualifications:
  • Bachelor's Degree required
  • 2 years of Incident/Problem Management or relevant work experience
  • Problem Management tools experience
  • ITIL® Foundation Level or higher Certification
  • Ticketing system experience (service now)
  • Must know Incident Problem management
 
skills:
  • Must have the ability to follow procedures under stressful conditions
  • Excellent written and oral communications skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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