Technology Support Specialist II (NetDocs Specialist)

  • location: Washington, DC
  • type: Temp to Perm
  • salary: $18 - $29.75 per hour
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job description

Technology Support Specialist II (NetDocs Specialist)

job summary:
Technology Support Specialist II

***Must have NetDocs experience***)

Office of General Counsel

Location: Foggy Bottom, Washington DC

This is a contract position that will eventually convert to a long-term permanent part-time employment opportunity with our client.

Randstad Technologies is seeking an experienced Technology Support Specialist II (TSS) to join our client in Foggy Bottom, downtown in Washington, DC, for a part-time (approximately 20 hours per week) contract to hire job opportunity. The position will be supporting IT related tasks for the Office of the Senior Vice President and General Counsel (OGC) for our client, part time.

The TSS will liaise between OGC and the client's IT/ISCS departments. This position will report to the Special Assistant and Business Operations Manager.

location: Washington, Washington, D.C.
job type: Contract
salary: $18.00 - 29.75 per hour
work hours: 9am to 5pm
education: Bachelors
Responsibilities include:

  • Setup, troubleshoot and maintain network computer systems, laptops, desktops, printers, mobile devices, headsets and other peripherals in working order.
  • Repair or coordinate repairs with vendors and IT tech support, if necessary. Purchase hardware, computer supplies, and maintain inventory of storage media containing electronically stored information (ESI).
  • Access and recommend project improvements on technology use and optimal computer use practices to increase office productivity, decrease costs, reduce errors or improve compliance.
  • Key planned projects include the assessment of the possible need for an eDiscovery review platform; assessment of optimal digital storage platform and reorganization of current platform (NetDocs); and maintenance and enhancement of records database using Access 2016.
  • Research new technologies to keep up with legal technology industry news and developments.
  • Propose and administer internal Information Technology policies and procedures.
  • Assist attorneys in accessing and managing ESI, including identifying search keywords, completing request forms for the client's IT, and maintaining chain of custody of data secured. Refine and help manage the eDiscovery process.
  • Represent the interests and needs of OGC on IT issues when coordinating with other client groups, departments, local support providers (LSP), and vendors (legal and court applications, Dell, Ricoh, Xerox, and document archive providers).
  • Conduct group and individual training on NetDocs, Microsoft Office, Sharepoint, and Google Docs.
  • Create and maintain training guides and prepare PowerPoint presentations. Update content on the OGC website, and maintain online document management platform, NetDocs.
  • Performs other work related duties as assigned.
  • The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • ***Must have NetDocs experience***
  • Project Management Experience
  • Analytical experience
  • Experience creating and maintaining updates on training guides, user guides
  • Excellent experience working with stakeholders and determining root causes of issues, etc.
  • Experience with the Setup, troubleshooting and maintenance of network computer systems, laptops, desktops, printers, mobile devices, headsets and other peripherals in working order.
skills: Minimum Qualifications:

  • Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
  • Project management experience.
  • Effective communicator with experience training individuals with a range of IT literacy levels.
  • User support experience, working in litigation support, eDiscovery, or either in a tier one (helpdesk) or tier two (desktop support) capacity, or related area is preferred.
  • Experience using Guidance products (Encase Forensic, EnCase Endpoint Investigator, EnCase eDiscovery, Tableau Software) preferred.
  • Demonstrated ability to quickly understand, learn, and adapt to a complex, broad IT environment. Highly literate in the use of basic computer hardware, operating systems, and software.
  • Commitment to customer service, including being a team player who is proactive, organized, and detail oriented.
  • Strong written and oral communications skills.
  • Desire to learn new technologies and systems with and without organized training.
  • Positive attitude of cooperation and helpfulness.
  • A motivated self-starter who sees knowledge gaps as a growth opportunity.
If you or someone you know may be interested in this long-term, part-timme (approximately 20 hours per week - Monday-Tuesday 8:30am-5:30pm, Wednesday 8:30am-1:30pm schedule is negotiable based on department and candidate needs) contract-to-hire opportunity with our client in Washington, DC, please send any/all resumes to ASAP!

We need someone who can start IMMEDIATELY / ASAP!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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