Desktop Support

  • location: Saint Paul, MN
  • type: Contract
  • salary: $13 - $15 per hour
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job description

Desktop Support

job summary:
  • Work with and take direction from the IT Infrastructure Field Services group.
  • Install business supported applications and peripherals.
  • Setup, configure, transfer data, and deploy PC's to end users.
  • Use a ticketing system to coordinate work, provide updates and document resolutions for tracking purposes.
  • Troubleshoot, assist and work with other IT team members to resolve user support issues.
  • Provide user training when necessary.
  • Customer facing IT resources
 
location: Saint Paul, Minnesota
job type: Contract
salary: $13 - 15 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
  • Work directly with a team of 3 IT Field Service Technicians - hands on support for IT equipment.
  • Second level support - more technical troubleshooting.
  • Working knowledge of Dell PC's, Microsoft Windows 10, etc.
  • Open for additional support on team.
 
qualifications:
  • IT Students okay or willing to look at candidates with 1-2 years of experience in lieu of a degree.
  • Prior desktop/hands on support and PC deployments experience.
  • Windows 10 troubleshooting experience.
  • Knowledge of Dell PC's, Microsoft operating systems and software preferred.
  • Willingness to learn and be part of a team.
  • Quick learner.
 
skills:
  • Independent worker.
  • Must have great communication and people skills. This is most important as technology can be taught.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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