Tech Support Specialist

  • location: Tempe, AZ
  • type: Contract
  • salary: $14 - $17 per hour
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job description

Tech Support Specialist

job summary:
Introduction / Overview:

This position is primarily responsible for handling Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH system processor. This position has in-depth knowledge of ACH and ACH system(s), ACH regulations, and ACH process flows. Ensuring that these processes and files comply with NACHA and other related regulations. This position provides back-up in various areas of Operations as needed or assigned.

 
location: Tempe, Arizona
job type: Contract
salary: $14 - 17 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
Primary Responsibilities:

- Processing of Incoming and Outgoing ACH files

- Monitoring of ACH Originations through various platforms

- Monitoring of origination risk/exposure settings

- Process ACH exceptions and messages

- Process ACH Returns, Reversals, NOCs, Death Notices, and Reclamations

- Set up client profiles in ACH system

- Set up ACH Blocks and Filters requests

- Collaboration with customers and/or internal business partners on ACH issues and testing

- Provide direct phone and email support for ACH Operations, using effective communication skills to assist internal business partners, corporate clients, and other Financial Institutions

- Research and resolve internal/external and client requests for all ACH account inquiries/disputes/LOI's

- Support the team in meeting daily deadlines

- Perform routine responsibilities with limited supervision

- Perform duties & responsibilities specific to department functions & activities

- Performs other duties & responsibilities as required or assigned by management

Department hours are from 5 AM (MST) to 9 PM (PST). We are flexible in the hours that can be worked, primarily we would prefer a day shift candidate.

 
qualifications:
Skills & Requirements

- Prior Financial Services, bank operations experience preferred

- Knowledge of Payments Industry

- Strong time management skills, ability to prioritize tasks, and multi-task

- Ability to understand and analyze large amounts of data, NACHA format preferred

- Proficiency in MS Office Suite, Outlook and Intermediate to Advanced Excel skills

- Ability to learn and comprehend new system processes

- Reliability, flexibility, professional etiquette and sound judgment are important

- Willingness to attain product knowledge

- Team player

- Organized

- Excellent communication/customer service skills

- Strong analytical skills

- Critical thinker and Problem solver

- ACH PEP+ knowledge a plus

 
skills: Skills & Requirements

- Prior Financial Services, bank operations experience preferred

- Knowledge of Payments Industry

- Strong time management skills, ability to prioritize tasks, and multi-task

- Ability to understand and analyze large amounts of data, NACHA format preferred

- Proficiency in MS Office Suite, Outlook and Intermediate to Advanced Excel skills

- Ability to learn and comprehend new system processes

- Reliability, flexibility, professional etiquette and sound judgment are important

- Willingness to attain product knowledge

- Team player

- Organized

- Excellent communication/customer service skills

- Strong analytical skills

- Critical thinker and Problem solver

- ACH PEP+ knowledge a plus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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