Desktop Support I

  • location: San Francisco, CA
  • type: Contract
  • salary: $28.23 - $32 per hour
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job description

Desktop Support I

job summary:
The AV Technician will support customer events where AV technologies are used; and provide technical support as needed.

Principal Duties and Responsibilities:

  • Primary support for All Hands meetings, webcasts, and Zoom meetings. Also supports special events, including dry runs, AV set ups, or other support as needed.
  • Monitor ServiceNow tickets (work orders) to ensure all are assigned, responded to, and completed in a timely manner.
  • Provides preventive maintenance support; completes inspections of, and maintains records for work completed with primary focus on AV related work orders.
  • Supports or resolves problems associated with all building conference rooms
  • Performs other duties as assigned.
  • Support installation of audio visual equipment such as projectors, displays, video walls, speakers, cabling, etc.
  • Assist in mocking up equipment for testing pilot projects
  • Proactively communicate project issues to employees/customers in a timely manner.
  • Great communication skills between clients and contractors on an ongoing basis.
  • Strong knowledge on DSP's, digital platforms, matrix switchers, video walls and video conferencing
  • Maintains inventory levels on AV parts and equipment
  • Partner with various teams such as Client's EIS department to deliver superb AV and conferencing solutions
 
location: San Francisco, California
job type: Contract
salary: $28.23 - 32.00 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
  • Maintains inventory levels on AV parts and equipment
  • Partner with various teams such as Client's EIS department to deliver superb AV and conferencing solutions
 
qualifications:
Education - Bachelor's Degree in a technical discipline preferred.

 
skills:

Requirements:

  • Education - Bachelor's Degree in a technical discipline preferred.
  • Superior customer service skills and orientation
  • Ability to maintain professionalism at all times under stressful situations
  • Ability to multitask and work without direct supervision
  • Strong MS Office suite experience
  • Strong written, verbal and people skills
  • Strong organizational skills and collaborative style needed
  • Valid motor vehicle driver's license
  • Ability and willingness to complete physically oriented work, participate in 24/7 - on call rotation, work a flexible schedule and overtime as necessary
  • Detail oriented and capable of daily-weekly follow up on all assigned projects
  • Familiarity with electrical, network and overall construction
  • At least 3 years of audio visual management experience with complex systems
  • Solid knowledge of all low voltage hand tools and testing equipment
  • Solid knowledge on all various low voltage wire types and connectors
Preferred Qualifications:

  • CTS certification plus (CTS I preferred)
  • Crestron product and programming knowledge is a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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    Desktop Support I

  • location: San Francisco, CA
  • job type: Contract
  • salary: $26.47 - $30 per hour
  • date posted: 1/15/2019