IT Coordinator II

  • location: Washington, DC
  • type: Contract
  • salary: $21.50 - $22.72 per hour
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job description

IT Coordinator II

job summary:
The HQ Departmental Information Technology Coordinator (ITC) will serve as the primary support resource for all technical IT matters under his/her purview in Washington, DC. The ITC will provide ongoing support for his/her respective department and any visiting staff from Country Offices who are working with the same department.

 
location: Washington, Washington, D.C.
job type: Contract
salary: $21.50 - 22.72 per hour
work hours: 8am to 6pm
education: Bachelors
 
responsibilities:
Essential Job Functions:

- Be the primary point of contact on all matters related to hardware, software, and communications support for the department

- Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk)

- Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year

- Order standard IT equipment for the department and see to the disposal of retired equipment

- Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis

- Participate in the evaluation and piloting of new products and services (both hardware and software)

- Identify and propose IT applications that support the Department's work to CIT and assist in the development and implementation of the application

- Provide IT training for staff members, particularly for newly hired staff

- Administer WB information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts (as applicable)

- Coordinate with Bank's Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees

- Provide expertise on all WBG Standard Software and Corporate applications

- Follow up on all fixes and repairs on IT products in the department

- Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences

- Prepare laptop PCs for mission travel

- Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication

- Disseminate IT information to departmental staff

- Assist in departmental moves of IT hardware and communications

- Attend expert training when required and maintain a working knowledge of the IT trends in the business

 
qualifications:
Educational and Technical Qualifications:

- Education: Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field

- Role Specific Experience: 2+ years of experience in a technical environment or in the area of customer support in a technology environment similar to World Bank

- Hands-on experience with resolving common problems in the area of Computer Hardware, Notes EM systems, Remote Access, and Network communications

Certification Requirements:

- Industry certifications such as A+.MCP , CLA, ITIL Foundation, etc. (preferred)

 
skills: Required Skills/Abilities:

- Excellent communication skills

- Ability to guide a team of IT members to achieve results


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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