IT Coordinator II

  • location: Washington, DC
  • type: Contract
  • salary: $21.50 - $22.72 per hour
easy apply

job description

IT Coordinator II

job summary:
The HQ Departmental Information Technology Coordinator (ITC) will serve as the primary support resource for all technical IT matters under his/her purview in Washington, DC. The ITC will provide ongoing support for his/her respective department and any visiting staff from Country Offices who are working with the same department.

location: Washington, Washington, D.C.
job type: Contract
salary: $21.50 - 22.72 per hour
work hours: 8am to 6pm
education: Bachelors
Essential Job Functions:

- Be the primary point of contact on all matters related to hardware, software, and communications support for the department

- Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk)

- Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year

- Order standard IT equipment for the department and see to the disposal of retired equipment

- Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis

- Participate in the evaluation and piloting of new products and services (both hardware and software)

- Identify and propose IT applications that support the Department's work to CIT and assist in the development and implementation of the application

- Provide IT training for staff members, particularly for newly hired staff

- Administer WB information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts (as applicable)

- Coordinate with Bank's Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees

- Provide expertise on all WBG Standard Software and Corporate applications

- Follow up on all fixes and repairs on IT products in the department

- Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences

- Prepare laptop PCs for mission travel

- Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication

- Disseminate IT information to departmental staff

- Assist in departmental moves of IT hardware and communications

- Attend expert training when required and maintain a working knowledge of the IT trends in the business

Educational and Technical Qualifications:

- Education: Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field

- Role Specific Experience: 2+ years of experience in a technical environment or in the area of customer support in a technology environment similar to World Bank

- Hands-on experience with resolving common problems in the area of Computer Hardware, Notes EM systems, Remote Access, and Network communications

Certification Requirements:

- Industry certifications such as A+.MCP , CLA, ITIL Foundation, etc. (preferred)

skills: Required Skills/Abilities:

- Excellent communication skills

- Ability to guide a team of IT members to achieve results

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up

related jobs

    IT Coordinator

  • location: Washington, DC
  • job type: Contract
  • salary: $18.25 - $19.15 per hour
  • date posted: 1/16/2019


  • location: Washington, DC
  • job type: Temp to Perm
  • salary: $16 - $22 per hour
  • date posted: 1/11/2019

    Recruiting Coordinator

  • location: Vienna, VA
  • job type: Contract
  • salary: $19 - $21 per hour
  • date posted: 1/4/2019