Desktop Support

  • location: Gilbert, AZ
  • type: Contract
  • salary: $20 - $23 per hour
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job description

Desktop Support

job summary:
Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).

 
location: Gilbert, Arizona
job type: Contract
salary: $20 - 23 per hour
work hours: 7am to 3pm
education: Bachelors
 
responsibilities:
  • Start & end dates
  • Daily schedule
  • Typical task breakdown and rhythm
  • Interaction level with team
  • Work environment description
  • Chance for flex hours or remote
  • Monitor Ticketing Request System
  • Troubleshoot tickets
  • Refresh computer hardware
  • Printer Support
 
qualifications:
  • At least 2 years of experience in the field
  • Degree in Computer field - Associates degree with experience is okay
  • Windows 7, 10
 
skills: Knowledge of: SCCM, Remedy ticketing system, Service Now, Team Viewer, Dell Hardware, Xerox printers, Microsoft Products


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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