IT Help Desk Analyst

  • location: Phoenix, AZ
  • type: Contract
  • salary: $20 - $23 per hour
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job description

IT Help Desk Analyst

job summary:
Randstad Technologies is seeking an Operations Tech!

Job Responsibilities:

- Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment.

- Use of IP and telecom communications testing equipment.

- Have practical knowledge of IP addressing

- Use of software and hardware tools to identify and diagnose network status and problems; conducting complex network monitoring, equipment installation and maintenance activities.

- Testing and turn-up of new circuits and/or equipment, including cross-connects and any other wiring.

- Troubleshooting and repair of complex IP (data/voice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods.

- Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment.

- Documentation of all activities per defined procedures

- Follow CenturyLink Processes and procedures to support custom configuration of IP (data/voice) network.

Basic Qualifications:

- Associate degree and/or 3 years of related work experience or equivalent combination of education and experience

- Detailed understanding of the OSI networking model physical, data link, and network layers

- A proven track record troubleshooting technical issues

- Experience with Cisco command line interface

- Strong Microsoft Office Skills - Outlook, Word, Excel and Visio

- Basic understanding of TDM and VoIP telephony

- Valid Driver's License and Satisfactory Driving Record

Preferred Qualifications:

- Cisco certifications are a plus

 
location: Phoenix, Arizona
job type: Contract
salary: $20 - 23 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Randstad Technologies is seeking an Operations Tech!

Job Responsibilities:

- Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment.

- Use of IP and telecom communications testing equipment.

- Have practical knowledge of IP addressing

- Use of software and hardware tools to identify and diagnose network status and problems; conducting complex network monitoring, equipment installation and maintenance activities.

- Testing and turn-up of new circuits and/or equipment, including cross-connects and any other wiring.

- Troubleshooting and repair of complex IP (data/voice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods.

- Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment.

- Documentation of all activities per defined procedures

- Follow CenturyLink Processes and procedures to support custom configuration of IP (data/voice) network.

Basic Qualifications:

- Associate degree and/or 3 years of related work experience or equivalent combination of education and experience

- Detailed understanding of the OSI networking model physical, data link, and network layers

- A proven track record troubleshooting technical issues

- Experience with Cisco command line interface

- Strong Microsoft Office Skills - Outlook, Word, Excel and Visio

- Basic understanding of TDM and VoIP telephony

- Valid Driver's License and Satisfactory Driving Record

Preferred Qualifications:

- Cisco certifications are a plus

 
qualifications:
Randstad Technologies is seeking an Operations Tech!

Job Responsibilities:

- Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment.

- Use of IP and telecom communications testing equipment.

- Have practical knowledge of IP addressing

- Use of software and hardware tools to identify and diagnose network status and problems; conducting complex network monitoring, equipment installation and maintenance activities.

- Testing and turn-up of new circuits and/or equipment, including cross-connects and any other wiring.

- Troubleshooting and repair of complex IP (data/voice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods.

- Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment.

- Documentation of all activities per defined procedures

- Follow CenturyLink Processes and procedures to support custom configuration of IP (data/voice) network.

Basic Qualifications:

- Associate degree and/or 3 years of related work experience or equivalent combination of education and experience

- Detailed understanding of the OSI networking model physical, data link, and network layers

- A proven track record troubleshooting technical issues

- Experience with Cisco command line interface

- Strong Microsoft Office Skills - Outlook, Word, Excel and Visio

- Basic understanding of TDM and VoIP telephony

- Valid Driver's License and Satisfactory Driving Record

Preferred Qualifications:

- Cisco certifications are a plus

 
skills: Randstad Technologies is seeking an Operations Tech!

Job Responsibilities:

- Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment.

- Use of IP and telecom communications testing equipment.

- Have practical knowledge of IP addressing

- Use of software and hardware tools to identify and diagnose network status and problems; conducting complex network monitoring, equipment installation and maintenance activities.

- Testing and turn-up of new circuits and/or equipment, including cross-connects and any other wiring.

- Troubleshooting and repair of complex IP (data/voice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods.

- Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment.

- Documentation of all activities per defined procedures

- Follow CenturyLink Processes and procedures to support custom configuration of IP (data/voice) network.

Basic Qualifications:

- Associate degree and/or 3 years of related work experience or equivalent combination of education and experience

- Detailed understanding of the OSI networking model physical, data link, and network layers

- A proven track record troubleshooting technical issues

- Experience with Cisco command line interface

- Strong Microsoft Office Skills - Outlook, Word, Excel and Visio

- Basic understanding of TDM and VoIP telephony

- Valid Driver's License and Satisfactory Driving Record

Preferred Qualifications:

- Cisco certifications are a plus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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