IT Technical Consultant

  • location: Virginia Beach, VA
  • type: Contract
easy apply

job description

IT Technical Consultant

job summary:
Primary Job Duties:

  • Daily management responsibility for a team of technical professionals including attendance, performance, training, resourcing & mentoring.
  • Monitor employee satisfaction and takes action to maintain or improve satisfaction level.
  • Manage service level against service level agreements (SLA), operational level agreements (OLA), and key performance measurements.
  • Co-lead project efforts with project managers to aggressively ensure projects are delivered successfully and on schedule.
  • Identify and escalate resource conflicts, issues and risks, possible mitigation strategies; while adhering to the demand management processes.
  • Ensure that resource planning and allocation enable the successful completion of all assigned work identification of necessary capacity, skills and competencies, and the over allocation of resources.
  • Partner with the Service Desk to ensure customer support upon new application(s) release and to provide clear lines of demarcation between the resolver groups when incidents/problems arise in production.
  • Ensure adherence to IS Service Management policy and processes to efficiently manage work.
  • Support with the negotiations and administration of vendor / consultant contracts and service agreements.
  • Identify process improvement opportunities to enhance IS service quality and speed to market.
  • Adhere to the Systems Development Lifecycle (SDLC) relevant to the technologies and processes supported.
  • Ensure alignment with PMOs PMLC where necessary.
  • Manage and adhere to IS administrative policies and procedures, such as time reporting, security, etc.
  • Refine, implement and manage the sourcing strategy for capabilities for global business operations.
  • Minimum Education and/or Experience:B.S. in Computer Science, Business, or related major or equivalent business experience. 8-10 years of lead or supervisory experience in an IT organization including hiring experience.
  • Experience in managing a team to meet service and operational level agreements.
  • Experience in managing geographically disperse teams.ITILv3 or ISO 2000 certifications are preferred.
Technical/Vendor Certifications

preferred Skills and Competencies:

  • Ability to provide coaching and mentoring to team members in the areas of management, leadership, planning, and career development.
  • Demonstrated knowledge of customer service fundamentals such as methods to solicit feedback, obtain requirements, weigh and prioritize their requirements and differentiate between constituencies in a customer base.
  • Demonstrated knowledge of service level agreements, operational level agreements, and their development and implementation.
  • Demonstrated skill in the areas of critical thinking and problem solving.
  • Excellent verbal, written and interpersonal communication skills.
  • Strong understanding of human resource management principles, practices, and procedures.
  • Understanding of IS standards such as SDLC, ITIL, PMLC and QA/Test - preferred.
  • Understanding of the principles, techniques, and methodologies of SDLC, technical project management, quality management, change, and problem management - preferred Understanding of project management principles - preferred.
Must Haves

  • Troubleshooting
  • Linux Server Administration
  • TCP/IP
  • Firewall Administration
Nice to Haves

  • Devops Methodologies
  • Kubernetes - framework application
  • Enthusiasm!
Hours

  • M-F
  • 9-3:30, flexible
Interview

  • Skype okay
Candidate Responsibilities

Will be primary lead of internal team for daily operations and support of IT infrastructure. Will be required to plan and forecast resource needs of critical infrastructure and prioritize tasks for the team.

Daily IT support to agile teams via project deliverables or operations maintenance

Typical Day

Reviewing reports and working through established worklog; responding to unplanned events and requests to maintain environments; prioritizing resources to meet demand

Education Requirement

Bachelor's Degree in Computer Science or equivalent. 8-10 years of experience required.

Technical Skills

Windows/Linux server administration experience, application deployments and support, application administration, network administration, DNS Active Directory administration, and Network security industry best practices. Desired: DevOps support, software defined storage administration, cyber security incident detection and response, reviewing IDS reports, ISO 27002, and experience working in ISO27002 environment.

Soft Skills

Team oriented, self directed, technically enthusiastic, problem solver, follows up through completion of assignments, meets deliverable timelines; can effectively communicate upwards to management and effectively translate complicated technical issues/terms to customers and impact to their operations.

 
location: Virginia Beach, Virginia
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Daily management responsibility for a team of technical professionals including attendance, performance, training, resourcing & mentoring.
  • Monitor employee satisfaction and takes action to maintain or improve satisfaction level.
  • Manage service level against service level agreements (SLA), operational level agreements (OLA), and key performance measurements.
  • Co-lead project efforts with project managers to aggressively ensure projects are delivered successfully and on schedule.
  • Identify and escalate resource conflicts, issues and risks, possible mitigation strategies; while adhering to the demand management processes.
  • Ensure that resource planning and allocation enable the successful completion of all assigned work identification of necessary capacity, skills and competencies, and the over allocation of resources.
  • Partner with the Service Desk to ensure customer support upon new application(s) release and to provide clear lines of demarcation between the resolver groups when incidents/problems arise in production.
  • Ensure adherence to IS Service Management policy and processes to efficiently manage work.
  • Support with the negotiations and administration of vendor / consultant contracts and service agreements.
  • Identify process improvement opportunities to enhance IS service quality and speed to market.
  • Adhere to the Systems Development Lifecycle (SDLC) relevant to the technologies and processes supported.
  • Ensure alignment with PMO?s PMLC where necessary.
  • Manage and adhere to IS administrative policies and procedures, such as time reporting, security, etc.
  • Refine, implement and manage the sourcing strategy for capabilities for global business operations.
  • Minimum Education and/or Experience:B.S. in Computer Science, Business, or related major or equivalent business experience. 8-10 years of lead or supervisory experience in an IT organization including hiring experience.
  • Experience in managing a team to meet service and operational level agreements.
  • Experience in managing geographically disperse teams.ITILv3 or ISO 2000 certifications are preferred.
 
qualifications:
Technical/Vendor Certifications

preferred Skills and Competencies:

  • Ability to provide coaching and mentoring to team members in the areas of management, leadership, planning, and career development.
  • Demonstrated knowledge of customer service fundamentals such as methods to solicit feedback, obtain requirements, weigh and prioritize their requirements and differentiate between constituencies in a customer base.
  • Demonstrated knowledge of service level agreements, operational level agreements, and their development and implementation.
  • Demonstrated skill in the areas of critical thinking and problem solving.
  • Excellent verbal, written and interpersonal communication skills.
  • Strong understanding of human resource management principles, practices, and procedures.
  • Understanding of IS standards such as SDLC, ITIL, PMLC and QA/Test - preferred.
  • Understanding of the principles, techniques, and methodologies of SDLC, technical project management, quality management, change, and problem management - preferred Understanding of project management principles - preferred.
 
skills: Must Haves

  • Troubleshooting
  • Linux Server Administration
  • TCP/IP
  • Firewall Administration
Nice to Haves

  • Devops Methodologies
  • Kubernetes - framework application
  • Enthusiasm!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    IT Delivery Manager

  • location: Norfolk, VA
  • job type: Contract
  • salary: $45 - $55 per hour
  • date posted: 12/4/2018

    Production Manager

  • location: Virginia Beach, VA
  • job type: Permanent
  • salary: $80,000 - $100,000 per year
  • date posted: 10/26/2018