Sr System Administrator
The Desktop Support/Executive Support position resides within our IT Workplace Service organization. The candidate is an operational SME in maintaining and supporting end user hardware and software, and other IT End User Solutions. The candidate will perform daily Desktop Support operations, serving as a lead, and will be providing IT support for the Enterprise VIP customers (this includes executive officers in the company such as CIO, CTO, CEO and Board of Directors). In addition, other responsibilities include collaborating with various teams for core and enterprise projects and training other personnel within the organization. In addition, the successful candidate must possesses excellent customer service skills and operating effectively as a customer advocate in the delivery of existing or new Desktop or Mobile Platform services.
location: Mc Lean, Virginia
job type: Contract
salary: $50 - 55 per hour
work hours: 9am to 5pm
Troubleshoot Hardware and Software Issues remotely, face to face with Customers at the IT Solution Centers or desk-side visit for our VIP customers
Troubleshoot of Corporate Mobile Devices and BYOD
Enterprise Asset Management
Oversee the resources at the IT Solution Center and be able to take on any role
Respond to How-To requests by customers and technical personnel
Monitor Service Ticket Queues and routes priority Service Tickets accordingly
Review Service Tickets for completeness and accuracy
Understand and communicate impact of new technology to customers
Assist on training for customers and technical staff
Ability to work flexible hours 24/7
Job requires a Bachelor's degree in Computer Science, Business Information Systems, or a related discipline; or an equivalent combination of education and experience acquired. Understanding ITSM (Service Desk Role, Incident Management, Asset Management and End User Operations) and 7 to 10 years of recent and consistent support to C-level Executives and senior management.
skills: Operates as a Lead
Communicates to management any possible global technology impacts
Performs all operation without supervision
Ability to guide others in the right direction
Shows ability to work in a Team environment
Demonstrates ability to follow operational procedures
Plans and executes tasks as scheduled
Possesses excellent Verbal and Written Communication skills
Demonstrates Exceptional Customer Service
Demonstrates mature decision making
Demonstrates Working knowledge of PC Hardware and Software Installation and Configuration Settings
Displays Working Knowledge of Incident Management and Service Ticketing Systems
Displays working knowledge with Software Discovery and Automated Software Installation Tools
Shows Familiarity with Mobile Devices and Tablets
Shows Familiarity Database Management Tools
Working knowledge of the following is required: Windows 7 and 10 Operating System, MAC OS, Office 2016 and 365, PowerShell Scripting, Cloud computing, Active Directory, SCCM, BitLocker; Service Now, Cisco telephony, VDI, MDMs, iPhones/iPads and Androids and other tablets.
Prefer Skills: Service Now, VMware Horizon View client, VPN, WebEx, Cisco Jabber, SharePoint, MS-Access, MS Visio 2016.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.