Service Delivery Manager

  • location: West Orange, NJ
  • type: Permanent
  • salary: $90,000 - $100,000 per year
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job description

Service Delivery Manager

job summary:
Information Technology - Service Delivery Manager

Job-type: Full time

Summary:

The Service Delivery Manager will manage the activities and responsibilities of the service delivery team. As a part of this management, they will also be responsible for providing technical assistance to the team and ensuring service and support is provided to clients at agreed levels. The Service Manager develops and refines our company's best practices. This position requires a high level of independence and strong client service and skills. Organizational ability is important to keep track of all tasks as the job requires a great deal of multi-tasking.

The Service Delivery Manager serves as a member of the Information Technology Leadership team and reports to the Senior Director of IT.

Responsibilities:

  • Manage the service delivery team's daily activities as well as the dispatch process of service requests
  • Interface with appropriate technical personnel for client problems that cannot be resolved effectively
  • Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
  • Contribute to the continuity of computer services by providing the necessary technical leadership
  • Drive problem investigations and resolution as required
  • Design and maintain process documentation for the service delivery team
  • Responsible for service scheduling, escalation and client satisfaction
  • Active role in the daily management of all services calls
  • Provide reports Senior Management and clients
  • Identify trends and develop strategies to support these trends
  • Develops and maintains communication in a cooperative and professional manner with all levels of management, employees and vendors
  • Ability to attract, hire, develop and motivate staff as needed to accomplish goals and objectives
  • Foster a positive and collaborative working environment
  • Meet regularly with the co-workers and management to ensure that proper information flows in both directions and to share experiences and other pertinent information
Job Qualifications & Requirements:

  • 4 - 6 years' experience IT Service Delivery/ IT operations with at least 2 - 3 years in the healthcare industry.
  • MCP or MCSA or MCITP (Required)
  • Cisco CCNA or VMware VCP a plus
  • Experience with and knowledge of ServiceNow, EMA, SharePoint, GE Centricity a plus
  • Operational knowledge of MS Word, Project, Power Point and Excel are required.
  • The successful candidate will be able to correspond in a poised and professional manner with all levels of management.
  • A team player able to work in a dynamic environment with attention to high quality results.
  • Self-motivated and self-directed with the ability to function independently as well as part of a cohesive team.
  • Strong communication skills, both verbal and written.
  • Ability to assess situations to determine the importance, urgency and risks, and present team with recommendations is required.
 
location: West Orange, New Jersey
job type: Permanent
salary: $90,000 - 100,000 per year
work hours: 9 to 5
education: No Degree Required
 
responsibilities:
Information Technology - Service Delivery Manager

Job-type: Full time

Summary:

The Service Delivery Manager will manage the activities and responsibilities of the service delivery team. As a part of this management, they will also be responsible for providing technical assistance to the team and ensuring service and support is provided to clients at agreed levels. The Service Manager develops and refines our company's best practices. This position requires a high level of independence and strong client service and skills. Organizational ability is important to keep track of all tasks as the job requires a great deal of multi-tasking.

The Service Delivery Manager serves as a member of the Information Technology Leadership team and reports to the Senior Director of IT.

Responsibilities:

  • Manage the service delivery team's daily activities as well as the dispatch process of service requests
  • Interface with appropriate technical personnel for client problems that cannot be resolved effectively
  • Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
  • Contribute to the continuity of computer services by providing the necessary technical leadership
  • Drive problem investigations and resolution as required
  • Design and maintain process documentation for the service delivery team
  • Responsible for service scheduling, escalation and client satisfaction
  • Active role in the daily management of all services calls
  • Provide reports Senior Management and clients
  • Identify trends and develop strategies to support these trends
  • Develops and maintains communication in a cooperative and professional manner with all levels of management, employees and vendors
  • Ability to attract, hire, develop and motivate staff as needed to accomplish goals and objectives
  • Foster a positive and collaborative working environment
  • Meet regularly with the co-workers and management to ensure that proper information flows in both directions and to share experiences and other pertinent information
Job Qualifications & Requirements:

  • 4 - 6 years' experience IT Service Delivery/ IT operations with at least 2 - 3 years in the healthcare industry.
  • MCP or MCSA or MCITP (Required)
  • Cisco CCNA or VMware VCP a plus
  • Experience with and knowledge of ServiceNow, EMA, SharePoint, GE Centricity a plus
  • Operational knowledge of MS Word, Project, Power Point and Excel are required.
  • The successful candidate will be able to correspond in a poised and professional manner with all levels of management.
  • A team player able to work in a dynamic environment with attention to high quality results.
  • Self-motivated and self-directed with the ability to function independently as well as part of a cohesive team.
  • Strong communication skills, both verbal and written.
  • Ability to assess situations to determine the importance, urgency and risks, and present team with recommendations is required.
 
qualifications:
Information Technology - Service Delivery Manager

Job-type: Full time

Summary:

The Service Delivery Manager will manage the activities and responsibilities of the service delivery team. As a part of this management, they will also be responsible for providing technical assistance to the team and ensuring service and support is provided to clients at agreed levels. The Service Manager develops and refines our company's best practices. This position requires a high level of independence and strong client service and skills. Organizational ability is important to keep track of all tasks as the job requires a great deal of multi-tasking.

The Service Delivery Manager serves as a member of the Information Technology Leadership team and reports to the Senior Director of IT.

Responsibilities:

  • Manage the service delivery team's daily activities as well as the dispatch process of service requests
  • Interface with appropriate technical personnel for client problems that cannot be resolved effectively
  • Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
  • Contribute to the continuity of computer services by providing the necessary technical leadership
  • Drive problem investigations and resolution as required
  • Design and maintain process documentation for the service delivery team
  • Responsible for service scheduling, escalation and client satisfaction
  • Active role in the daily management of all services calls
  • Provide reports Senior Management and clients
  • Identify trends and develop strategies to support these trends
  • Develops and maintains communication in a cooperative and professional manner with all levels of management, employees and vendors
  • Ability to attract, hire, develop and motivate staff as needed to accomplish goals and objectives
  • Foster a positive and collaborative working environment
  • Meet regularly with the co-workers and management to ensure that proper information flows in both directions and to share experiences and other pertinent information
Job Qualifications & Requirements:

  • 4 - 6 years' experience IT Service Delivery/ IT operations with at least 2 - 3 years in the healthcare industry.
  • MCP or MCSA or MCITP (Required)
  • Cisco CCNA or VMware VCP a plus
  • Experience with and knowledge of ServiceNow, EMA, SharePoint, GE Centricity a plus
  • Operational knowledge of MS Word, Project, Power Point and Excel are required.
  • The successful candidate will be able to correspond in a poised and professional manner with all levels of management.
  • A team player able to work in a dynamic environment with attention to high quality results.
  • Self-motivated and self-directed with the ability to function independently as well as part of a cohesive team.
  • Strong communication skills, both verbal and written.
  • Ability to assess situations to determine the importance, urgency and risks, and present team with recommendations is required.
 
skills: Information Technology - Service Delivery Manager

Job-type: Full time

Summary:

The Service Delivery Manager will manage the activities and responsibilities of the service delivery team. As a part of this management, they will also be responsible for providing technical assistance to the team and ensuring service and support is provided to clients at agreed levels. The Service Manager develops and refines our company's best practices. This position requires a high level of independence and strong client service and skills. Organizational ability is important to keep track of all tasks as the job requires a great deal of multi-tasking.

The Service Delivery Manager serves as a member of the Information Technology Leadership team and reports to the Senior Director of IT.

Responsibilities:

  • Manage the service delivery team's daily activities as well as the dispatch process of service requests
  • Interface with appropriate technical personnel for client problems that cannot be resolved effectively
  • Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
  • Contribute to the continuity of computer services by providing the necessary technical leadership
  • Drive problem investigations and resolution as required
  • Design and maintain process documentation for the service delivery team
  • Responsible for service scheduling, escalation and client satisfaction
  • Active role in the daily management of all services calls
  • Provide reports Senior Management and clients
  • Identify trends and develop strategies to support these trends
  • Develops and maintains communication in a cooperative and professional manner with all levels of management, employees and vendors
  • Ability to attract, hire, develop and motivate staff as needed to accomplish goals and objectives
  • Foster a positive and collaborative working environment
  • Meet regularly with the co-workers and management to ensure that proper information flows in both directions and to share experiences and other pertinent information
Job Qualifications & Requirements:

  • 4 - 6 years' experience IT Service Delivery/ IT operations with at least 2 - 3 years in the healthcare industry.
  • MCP or MCSA or MCITP (Required)
  • Cisco CCNA or VMware VCP a plus
  • Experience with and knowledge of ServiceNow, EMA, SharePoint, GE Centricity a plus
  • Operational knowledge of MS Word, Project, Power Point and Excel are required.
  • The successful candidate will be able to correspond in a poised and professional manner with all levels of management.
  • A team player able to work in a dynamic environment with attention to high quality results.
  • Self-motivated and self-directed with the ability to function independently as well as part of a cohesive team.
  • Strong communication skills, both verbal and written.
  • Ability to assess situations to determine the importance, urgency and risks, and present team with recommendations is required.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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