Application Analyst

  • location: Hamburg, PA
  • type: Permanent
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job description

Application Analyst

job summary:
Overview

-Deliver support to end users using our client's proprietary applications.

-Serve as a liaison between the organization and software development teams.

-Troubleshooting applications and software for all cross-functional departments.

-Assisting in the design,delivery, and improvement of business applications through documentation, requirements gathering and communication.

-Apply communication, analytical and problem-solving skills to help identify, communicate and resolve application issues in order to maximize the benefit of IT

application investments.

 
location: Hamburg, Pennsylvania
job type: Permanent
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Responsibilities

-Operational Management

-Production system support for business related issues

-Acts as liaison between Business Operations and IT

-Provide customer service to the business on system issues, resolutions and conclusions

-Support the business on requests of new business ideas and implementation

-Manage small enhancement by gathering business requirements and working with Business Systems Analyst and Software Engineers

-Field incoming problem tickets from end users to resolve system and software issues

-Document all pertinent end user identification information, including name, department,contact information, and nature of problem or issue

-Prioritize, schedule, and administer all instances where enhancements and defect resolution are required, within our client's PMO tool (Clarizen)

-Document all pertinent end user identification information, including name, department,contact information, and nature of problem or issue

-Communicate application problems and issues to key stakeholders, including management, development teams, end users, and department leads

 
qualifications:
4+ years in technical and/or business analysis

-Strong proven technical understanding is a plus

 
skills: Knowledge & Experience

-Proven experience with troubleshooting principles, methodologies, and issue resolution techniques

-Ability to interpret business requests and create light technical documentation for business system analysts/software engineers

-Working knowledge of the organizations business systems

-Ability to understand and follow our client's SDLC

-Ability to excel in fast paced demanding production environment

-Proven ability to deliver results in high stress situations

-Problem solver with excellent follow-up and customer service skills

-Knowledge of Microsoft Office Suite

-Printing industry and/or manufacturing knowledg

-Excellent analytical and creative problem-solving skills

-Excellent written and oral communication skills


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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