ServiceNow Perfornace Analytics & Reporting

  • location: Hermitage, TN
  • type: Permanent
  • salary: $100,000 - $120,000 per year
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job description

ServiceNow Perfornace Analytics & Reporting

job summary:
The primary objective of the position is to implement various reporting solutions using the Performance Analytics module in Service Now. The role sits within the Performance Metrics & Analytics Team and is tasked with delivering solutions that report on both operational and managerial health. The role requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business, as well as a very solid understanding of an automated and federated enterprise IT infrastructure aligned with industry best practice.

 
location: Hermitage, Tennessee
job type: Permanent
salary: $100,000 - 120,000 per year
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • ServiceNow development experience in the Performance Analytics Module.
  • Work with multiple stakeholders across the organization to understand business needs, anticipate future reporting needs & design scenarios in line with overall strategy or the organization.
  • Create reporting strategy, execution and delivery for the reports.
  • Perform the delivery using agile methodologies.
  • Work with the data providers and transform the data as per the business requirements for reporting.
  • Strong data driven approach to all scenarios. Gather insights to backup any feature ideas and ensure any new features are instrumented appropriately for future insights.
  • Continuously integrate user feedback and ensure reporting quality & satisfaction is high.
  • Should be able to differentiate executive requirements and as well as day to day operation requirements and be able to strike balance and provide optimal solutions.
  • Research new capabilities in line with latest industry trends from both technology and user innovation perspective.
  • Authoring and maintaining process and technical documentation.
  • Performing system and integration testing.
  • A strong desire to produce quality work, adopt standards and adhere to those standards.
  • Provide input to assist with continual improvement.
  • Participates in execution of role according to established standards, procedures, and processes.
  • Respond to and manage service issues and problems.
  • Training and awareness sessions for new reports and analytics solutions.
  • Responsible for awareness and compliance to policy and guidelines.
  • Report any breaches in information security or policies.
  • Leverage ServiceNow performance analytics module for generating Security Operations reports/dashboards.
  • Responsible for keeping up to date with the organizational initiatives.
  • Contribute to, produce and maintain processes and procedures documentation.
  • Assist in training new staff in technical processes and procedures.
  • Work with GTS leadership and applications teams in reviewing new documentation.
 
qualifications:
  • Education (degree): Bachelor's Degree
  • 5+ years of relevant experience
  • Good understanding of IT Security standards, policies, procedures.
  • ITIL Foundation Qualification - Desirable but not necessary.
  • Ability to work effectively, with minimal day-to-day supervision, and contribute significantly to the success of the practice globally
  • Flexible work style and experience managing to defined deadlines and work under tight time constraints.
  • Experience in Web Service Integrations using SOAP and REST
  • Experience in relational database systems and MS SQL queries
  • Excellent Communication and Presentation Skills
  • Experience in Web development languages, specifically JavaScript, XML, AngularJS and HTML/CSS
  • Strong analytical, problem solving, organizational and planning skills
  • Logical and efficient with Keen attention to details
 
skills:
  • Education (degree): Bachelor's Degree
  • 5+ years of relevant experience
  • Good understanding of IT Security standards, policies, procedures.
  • ITIL Foundation Qualification - Desirable but not necessary.
  • Ability to work effectively, with minimal day-to-day supervision, and contribute significantly to the success of the practice globally
  • Flexible work style and experience managing to defined deadlines and work under tight time constraints.
  • Experience in Web Service Integrations using SOAP and REST
  • Experience in relational database systems and MS SQL queries
  • Excellent Communication and Presentation Skills
  • Experience in Web development languages, specifically JavaScript, XML, AngularJS and HTML/CSS
  • Strong analytical, problem solving, organizational and planning skills
  • Logical and efficient with Keen attention to details

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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