Application Systems Engineer

  • location: Cambridge, MA
  • type: Permanent
  • salary: $60,000 - $85,000 per year
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job description

Application Systems Engineer

job summary:
The Application Systems Engineer works as part of a highly collaborative team supporting

multiple business applications, both vendor products and in-house developed, for multiple

business units within Campus Services.
 
location: Cambridge, Massachusetts
job type: Permanent
salary: $60,000 - 85,000 per year
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
This role is responsible for operational support of

these applications as well as the implementation of new applications or upgrades and

enhancements to existing applications.

Operational Support:

- Monitor, troubleshoot and resolve production issues and requests in a timely manner. Use

root cause analysis to fix recurring issues

- Work to document and automate routine system tasks

- Work with system vendors to identify and fix complex hardware and software problems

- Provide day to day support for business applications

- Provide rotating 24/7 on-call support (~1 week out of 10) to ensure that customer service

levels are met

- Collaborate to continuously improve processes, policies and procedures

- May provide training to clients/staff

Project Delivery:

-
 
qualifications:
With limited supervision, execute, coordinate, and perform technical aspects of project

including installation and configuration of applications

- Develop integration code to enable data exchange between multiple vendor products

- Work across a broader team of business users, project managers, vendors, developers and

architects to determine the right design and architecture for the applications

- Practice good QA discipline, utilize Agile methodologies and security best practice for

development and implementation

- Gather business requirements from end users and translate into technical design

specifications

- Provide input to estimates and complete deliverables committed on projects successfully

- Collaborate to review project plans and proposals and develop project objectives; identify

project responsibilities by determining the phases and elements of the project; calculate time

frames and sequence the stages of the project
- Review, evaluate, and monitor technical scope

- Ensure the preparation and delivery of required project documentation

- Prepare and provide project status updates

- Contribute to communication plan and change management

- Absorb and leverage project related tools to ensure effective project management and

collaboration

Other:

- Abide by and follow the client IT Code of Conduct

- Demonstrated team performance skills, service mindset approach, and the ability to act as a

trusted advisor

- Attitude that supports an Agile working environment

*Basic Qualifications

- Minimum of 2 years post-secondary education and/or relevant work experience

- Demonstrated understanding and working experience with server operating systems

Microsoft Windows or Linux, both preferred


 
skills: - Experience with relational databases and SQL scripting, Microsoft SQL Server or Oracle, both

preferred

- Experience with one or more scripting / programming language (Unix shell, Windows BAT,

Power Shell, Java, C#, Python, PHP, etc.)

- Basic understanding of networking, including IP addressing, ports and key protocols

- Proficient with full Microsoft Office Suite

Additional Qualifications

- Strong oral / written communication skill and customer service skills

- Strong analytical and problem solving skills

- Experience with cloud hosted environments preferred
Additional Information

- Please note: client University requires pre-employment reference and background

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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