Application Support Engineer

  • location: Austin, TX
  • type: Contract
  • salary: $45 - $53 per hour
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job description

Application Support Engineer

job summary:
CSID is looking for a Level 2 Application Support Engineer to join our Product Support team. A Level 2 Application Support Engineer works to troubleshoot issues, answer questions about the CSID platform and products, and optimally tune client configurations to resolve client issues. They are also responsible for identifying and reporting technical bugs to Engineering and for providing information that assists investigation and product resolution.

Business operations or infrastructure candidates would be considered

The ideal candidate is someone who is technically capable, a problem solver, and is motivated by customer success. A professional approach to client interaction along with a goal to achieve customer satisfaction is crucial to success in this role. This role will enable the candidate to (a) grow a technical skill set and (b) interact with clients. A track record of demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

Skills and Experience Necessary for the Role:

- Strong client-facing communication skills and experience

- Professional communication skills via both phone and email

- At least 3-5 years' experience Linux, PHP, HTML knowledge

- At least 2-3 years' experience Javascript

- Knowledge of CSS, XML, MySQL, shell scripting

- Knowledge of troubleshooting and implementing Web technologies

- Knowledge of programming and software development concepts

- Demonstrates critical thinking capabilities and follow through with customers

- Proficiency in defect trouble shooting and code debugging

- Ability resolve basic product defects with code and produce hotfixes for customers

- Provide timely and frequent updates to customers and customer tickets

- Detail oriented, self-motivated

- A Bachelor's degree in CIS, MIS, or Computer Science is preferred (or equivalent job experience)

- Fluency in a second language a plus

- Desire to learn quickly and thrive in a changing environment

- Work with management to measure and improve customer satisfaction

 
location: Austin, Texas
job type: Contract
salary: $45 - 53 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
CSID is looking for a Level 2 Application Support Engineer to join our Product Support team. A Level 2 Application Support Engineer works to troubleshoot issues, answer questions about the CSID platform and products, and optimally tune client configurations to resolve client issues. They are also responsible for identifying and reporting technical bugs to Engineering and for providing information that assists investigation and product resolution.

Business operations or infrastructure candidates would be considered

The ideal candidate is someone who is technically capable, a problem solver, and is motivated by customer success. A professional approach to client interaction along with a goal to achieve customer satisfaction is crucial to success in this role. This role will enable the candidate to (a) grow a technical skill set and (b) interact with clients. A track record of demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

Skills and Experience Necessary for the Role:

- Strong client-facing communication skills and experience

- Professional communication skills via both phone and email

- At least 3-5 years' experience Linux, PHP, HTML knowledge

- At least 2-3 years' experience Javascript

- Knowledge of CSS, XML, MySQL, shell scripting

- Knowledge of troubleshooting and implementing Web technologies

- Knowledge of programming and software development concepts

- Demonstrates critical thinking capabilities and follow through with customers

- Proficiency in defect trouble shooting and code debugging

- Ability resolve basic product defects with code and produce hotfixes for customers

- Provide timely and frequent updates to customers and customer tickets

- Detail oriented, self-motivated

- A Bachelor's degree in CIS, MIS, or Computer Science is preferred (or equivalent job experience)

- Fluency in a second language a plus

- Desire to learn quickly and thrive in a changing environment

- Work with management to measure and improve customer satisfaction

 
qualifications:
CSID is looking for a Level 2 Application Support Engineer to join our Product Support team. A Level 2 Application Support Engineer works to troubleshoot issues, answer questions about the CSID platform and products, and optimally tune client configurations to resolve client issues. They are also responsible for identifying and reporting technical bugs to Engineering and for providing information that assists investigation and product resolution.

Business operations or infrastructure candidates would be considered

The ideal candidate is someone who is technically capable, a problem solver, and is motivated by customer success. A professional approach to client interaction along with a goal to achieve customer satisfaction is crucial to success in this role. This role will enable the candidate to (a) grow a technical skill set and (b) interact with clients. A track record of demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

Skills and Experience Necessary for the Role:

- Strong client-facing communication skills and experience

- Professional communication skills via both phone and email

- At least 3-5 years' experience Linux, PHP, HTML knowledge

- At least 2-3 years' experience Javascript

- Knowledge of CSS, XML, MySQL, shell scripting

- Knowledge of troubleshooting and implementing Web technologies

- Knowledge of programming and software development concepts

- Demonstrates critical thinking capabilities and follow through with customers

- Proficiency in defect trouble shooting and code debugging

- Ability resolve basic product defects with code and produce hotfixes for customers

- Provide timely and frequent updates to customers and customer tickets

- Detail oriented, self-motivated

- A Bachelor's degree in CIS, MIS, or Computer Science is preferred (or equivalent job experience)

- Fluency in a second language a plus

- Desire to learn quickly and thrive in a changing environment

- Work with management to measure and improve customer satisfaction

 
skills: CSID is looking for a Level 2 Application Support Engineer to join our Product Support team. A Level 2 Application Support Engineer works to troubleshoot issues, answer questions about the CSID platform and products, and optimally tune client configurations to resolve client issues. They are also responsible for identifying and reporting technical bugs to Engineering and for providing information that assists investigation and product resolution.

Business operations or infrastructure candidates would be considered

The ideal candidate is someone who is technically capable, a problem solver, and is motivated by customer success. A professional approach to client interaction along with a goal to achieve customer satisfaction is crucial to success in this role. This role will enable the candidate to (a) grow a technical skill set and (b) interact with clients. A track record of demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

Skills and Experience Necessary for the Role:

- Strong client-facing communication skills and experience

- Professional communication skills via both phone and email

- At least 3-5 years' experience Linux, PHP, HTML knowledge

- At least 2-3 years' experience Javascript

- Knowledge of CSS, XML, MySQL, shell scripting

- Knowledge of troubleshooting and implementing Web technologies

- Knowledge of programming and software development concepts

- Demonstrates critical thinking capabilities and follow through with customers

- Proficiency in defect trouble shooting and code debugging

- Ability resolve basic product defects with code and produce hotfixes for customers

- Provide timely and frequent updates to customers and customer tickets

- Detail oriented, self-motivated

- A Bachelor's degree in CIS, MIS, or Computer Science is preferred (or equivalent job experience)

- Fluency in a second language a plus

- Desire to learn quickly and thrive in a changing environment

- Work with management to measure and improve customer satisfaction


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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