Developer Support Specialist II

  • location: Cambridge, MA
  • type: Contract
  • salary: $46.66 - $51.53 per hour
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job description

Developer Support Specialist II

job summary:
Position Description:

Fabric will soon be having a migration from Fabric to Firebase as a result of Fabric's acquisition by Google. We expect this to increase our support volume by 2x similar to a previous migration that was already done.

 
location: Cambridge, Massachusetts
job type: Contract
salary: $46.66 - 51.53 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Overall Responsibilities:

  • Description Gather information from customers, troubleshoot technical and account issues Escalate questions as needed.
  • Technical troubleshooting experience, strong customer service instincts Passion for Firebase products.
  • Strong verbal and written communication skills and analytical skills.
Top 3 Daily ?Responsibilities:

  • Technical/troubleshooting mobile apps integrating fabric SDKs, experience, strong customer service instincts
  • Determining trends or production issues based on customer questions
  • Solving support questions for Fabric products
 
qualifications:
Skill/Experience/Education

Mandatory Mandatory:-

  • Bachelor's Degree in Computer Science preferred or (any other technical major) 3+ years of experience in technical support or Quality Assurance or mobile software development.
  • Experience in any Java or Objective-C or Swift (any other language for iOS) Experience using and troubleshooting mobile app issues. Customer support or client-facing experience.
  • Ability to interface with engineering teams and communicate trends of customer issues with recommended solution.
 
skills: Desired:

Built mobile apps.

  • Experience in any Java or Objective-C or Swift (any other language for iOS) Experience using and troubleshooting mobile app issues. Customer support or client-facing experience.
  • Ability to interface with engineering teams and communicate trends of customer issues with recommended solution.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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