Escalation Specialist

  • location: Carrollton, TX
  • type: Contract
  • salary: $19 - $20 per hour
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job description

Escalation Specialist

job summary:
The essential functions of the position include, but are not limited to:

- Task Management - Manage portfolios, tasks or assignments through queue to completion

o Escalate issues to proper department or supervisor for resolution

o Review and process documentation received

o Coordinate completion of tasks with team members

o Approve items in scope of authority for completion

o Update client and company systems as required

 
location: Carrollton, Texas
job type: Contract
salary: $19 - 20 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
The essential functions of the position include, but are not limited to:

- Task Management - Manage portfolios, tasks or assignments through queue to completion

o Escalate issues to proper department or supervisor for resolution

o Review and process documentation received

o Coordinate completion of tasks with team members

o Approve items in scope of authority for completion

o Update client and company systems as required

 
qualifications:
Experience: Two to Three years in real estate or customer service, prefer experience in aspect of the department hiring; financial services, mortgage servicing or vendor management experience preferred for some departments

Functional Knowledge - Accounting Computerized accounting systems; Basic knowledge in Excel, with knowledge of LPS and Mas 500 preferred.

 
skills: Experience: Two to Three years in real estate or customer service, prefer experience in aspect of the department hiring; financial services, mortgage servicing or vendor management experience preferred for some departments

Functional Knowledge - Accounting Computerized accounting systems; Basic knowledge in Excel, with knowledge of LPS and Mas 500 preferred.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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