Telecom Support Analyst (Unified Collaboration)

  • location: West Palm Beach, FL
  • type: Permanent
  • salary: $60,000 - $85,000 per year
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job description

Telecom Support Analyst (Unified Collaboration)

job summary:
The Telecom Support Analyst will be responsible for providing technical and functional guidance for all Skype for Business (SFBO) and Microsoft Teams technologies and capabilities including the following:

 
location: West Palm Beach, Florida
job type: Permanent
salary: $60,000 - 85,000 per year
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • Provide Tier 2 support and escalate Tier 3 issues to partners and providers
  • Design, implement and maintain call flows for contact centers and IVR/ Auto Attendants.
  • Analyze voice and video calling trends, provide reports and make recommendations for improvements Provide Tier 2 support and escalate Tier 3 issues to partners and providers
  • Willing to do Administrative duties such as reporting, metric & number crunching, billing and testing equipment
 
qualifications:
  • 3-5 years of experience
  • Bachelor's Degree preferred.
  • Strong Telephony experince
 
skills:
  • Telephony
  • Unified Collaboration
  • Skype/MS Teams a huge plus.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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