IT Support Analyst - Devices

  • location: Vernon Hills, IL
  • type: Contract
  • salary: $16 - $21 per hour
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job description

IT Support Analyst - Devices

job summary:
  • Provide hands on basic to intermediate IT device support for a large client in Vernon Hills, IL
  • Great documentation skills, ability to learn, background in IT
  • Experience with multiple systems and likes challenge , that is key to success
  • This is a 1st shift opportunity with potential to convert to a permanent employee
 
location: Vernon Hills, Illinois
job type: Contract
salary: $16 - 21 per hour
work hours: 7am to 3pm
education: High School
 
responsibilities:
  • Provide hands on troubleshooting of IT devices including phones, tablets, laptops, computers etc.
  • Take tickets through Service Now ticketing system
  • Provide some phone - 10%
  • Document and track troubleshooting steps, incident solutions and support requests
 
qualifications:
  • BA/BS degree in Computer Science OR Associate's degree in a computer-related field, plus one year of experience in a relevant technical role, OR a minimum 2 years in a technical support or systems administration role
  • Experience providing hands on technical support for devices
 
skills: Professional experience providing basic to intermediate hands on troubleshooting of IT devices including phones, tablets, laptops, computers etc.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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