Mobile kiosk greeter

  • location: Washington, DC
  • type: Contract
  • salary: $22.51 - $23.22 per hour
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job description

Mobile kiosk greeter

job summary:
Our Washington DC financial client is seeking a skilled customer service associate to provide greeter and front desk assistance to the mobility team.

 
location: Washington, Washington, D.C.
job type: Contract
salary: $22.51 - 23.22 per hour
work hours: 8am to 6pm
education: Bachelors
 
responsibilities:
Detailed Job Description

  • Welcomes visitors in a very friendly way, have them sign-in electronically, triage very basic mobility support issues and escort clients to assigned Analyst for service
  • Primarily responsible for answering the service phone line.
  • Answers questions about the center and offers required information to walk-in clients
  • Maintains safe and clean reception area and Service Center
  • Responsible for printing all required end user guides and documents
  • Ships devices to Country Office locations
  • Point of Contact for maintenance issues
  • Provides some basic troubleshooting on the mobile devices
  • Configure devices to wifi network
  • Assists clients in SecurID token provisioning process
  • Provides training on use of SecurID token
  • Any other duty assigned by the Service manager
 
qualifications:
  • AA degree, or equivalent work experience preferred Demonstrated abilities in strong Customer Service and excellent oral communications skills.
  • Knowledge of computer technology (Microsoft Operating systems, Microsoft office Suit and Outlook is a must),
  • Knowledge of mobile device technology (including Android and iOS).
  • Ability to set priorities
  • Strong organizational skills
 
skills: customer service mentality

knowledge of mobile devices


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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