Tier III Infrastructure Support

  • location: San Antonio, TX
  • type: Contract
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job description

Tier III Infrastructure Support

job summary:
A client of ours in San Antonio is looking for a Tier III Analyst for a contract to hire opportunity in the San Antonio, TX.

location: San Antonio, Texas
job type: Contract
work hours: 8am to 5pm
education: Bachelors
  • Day to day maintenance of the database
  • Troubleshooting escalations
  • On call rotation
  • 2012 and 2016 SQL Database
  • Bachelors or better in Computer Science, IT, or related field.
  • Broad knowledge of Information Technology environments, support and technologies
  • Extensive (Tier 3 Level) knowledge of at least 3 technologies including: server, network, storage, backup, and security
  • 5 years: Experience in a technically diverse support environment
  • 5 years: Experience supporting three or more of the following technical disciplines: virtual environments, network storage, cisco networking, security, telephony, SQL, server level system administration
  • Experience working with 3rd party vendor support
  • Ability to effectively communicate technical knowledge and expertise to other professionals, regulators, and credit union staff
  • Outstanding track record of delivering technical support that meets business and member needs/expectations
  • Strong written, verbal and interpersonal communication skills
  • Strong analytical, technical and conceptual skills with attention to detail
  • Results oriented with a strong focus on the customer (both internal and external)
  • Ability to tailor communication style to different audiences and to exercise good judgement in frequency and nature of communications to different parties
  • Strong service orientation to align needed support to the desired business outcome
  • Strong collaboration and teamsmanship to all departments
  • Strong general knowledge of Microsoft & Cisco standards and products
  • Team player
  • Commitment to learning
  • Someone that is looking for stability and not interested in job hopping
  • 3- 5 years experience
  • SQL Database experience maintaining, troubleshooting, and restoring. Maintaining the day to day health of the database (2012 & 2016 SQL Servers)
  • Scripting experience (any language will work)
  • Experience providing Tier III support
  • Programming within the SQL Database

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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