Agile Scrum Master

  • location: Charlotte, NC
  • type: Contract
  • salary: $63 - $73 per hour
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job description

Agile Scrum Master

job summary:
Agile Scrum Master

Position Summary:

  • This role will play a key role in an Agile transformation and primarily be focused in leading Agile teams as a Scrum Master in Contact Center & Voice Technology with teams that deliver Interactive Voice Response (IVR), Computer Telephony Integration (CTI) and/or Agent Desktop enhancements.
location: Charlotte, North Carolina
job type: Contract
salary: $63 - 73 per hour
work hours: 9am to 5pm
education: Bachelors
Primary responsibilities would include:

  • Leading Scrum ceremonies including Daily Standups, Sprint Planning, Feature / Story Grooming, Sprint Demos and Sprint Retrospectives.
  • Tracking & Reporting of team progress and velocity through use of Agile-centric reporting including burn-down/burn-up charts and velocity charts.
  • Partnering with and assisting Product Owners and Development Team in definition of Features & Stories as needed.
  • Active management of team backlog and capacity that would contribute to sustainment of a high-performing team.
  • Partnering with Product Owners, Project Managers, Release Train Engineers and other Senior Leaders as needed to remove team impediments to enable continual flow of work and optimize team capacity.
  • Provide consistent and transparent reporting to senior leadership on status of teams work and overall agile health.
  • Provide coaching to teams on Scrum & Agile practices and enable successful and sustained adoption of Agile mindset.
  • Coordinate defect resolution process as needed to ensure that stories are accepted and software is deployed successfully to production.
  • Lead assigned teams successfully through quarterly PI Planning events.
  • This role may also be needed to support traditional Project Management functions including:
  • End-to-end management of technology projects including cross-service provider coordination of SDLC activities ensuring successful deployment of new technology enhancements.
  • Management of project financials including compiling estimates, monthly updates to forecasts and tracking of actuals to manage spend against project budgets.
  • Coordination of activities to enable completion of deliverables needed to demonstrate adherence to Enterprise Change Execution Standards and navigating QA and Tollgate processes.
  • Provide status updates and reporting to multiple levels of leadership on overall project health.
Required Skills:

  • 3+ years of Scrum Master/Agile experience
  • Knowledge of agile methodology and frameworks including Scrum and Kanban.
  • Needs to be expert in estimation and planning and knows how to create useful, reliable and practical plans for software development projects.
  • Should be a good coach in Agile practices and can coach individuals and interactions over processes and tools.
  • Ability to shield team from outside distractions and interferences.
  • Ability to track and remove impediments.
  • Good skills to coach team how to follow agile scrum.
  • Understand the basic fundamentals of iterative and incremental development.
  • Strong knowledge of Scrum theory, rules and practices.
  • Basic knowledge of software development processes and procedures to understand team needs.
  • Experience with JIRA or other Agile work tools such as Rally.
  • Knowledge about tasks, backlog tracking, burndown metrics, velocity, user stories etc.
  • Ability to handle multiple, competing priorities
skills: Desired Skills:

  • Scrum Master Certification.
  • PMP Certification.
  • Experience and/or knowledge of Contact Center Technologies.
  • Inspire others to adopt the new processes and improvements based on program retrospectives.
  • Strong communication and good leadership skills.
  • Strong interpersonal skills and ability to solicit input from others.
  • Ability to work under minimal supervision.
  • Ability to foster strong collaboration among team members and multitask effectively.
  • Have a strong ability and interest in working with a diverse range of technical and non-technical teams.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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