Application Support Specialist

  • location: Phoenix, AZ
  • type: Contract
  • salary: $12 - $16.02 per hour
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job description

Application Support Specialist

job summary:
POSITION SUMMARY

  • The Application Support Specialist provides technical support to end users for a variety of web-based Arizona Department of Education applications.
 
location: Phoenix, Arizona
job type: Contract
salary: $12.00 - 16.02 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
RESPONSIBILITIES

  • Responds to specific needs of teachers and administrators and complex customer inquiries via phone and email
  • Provides one-to-one training to end users regarding systems functionality to audiences with varying levels of technical experience
  • Answers general "how-to" questions for a variety of ADE applications, such as password support and troubleshooting content issues
  • Updates and maintains logs of customer support issues within ADE systems and escalates issues that cannot be resolved to the IT team
  • Performs other duties as assigned
 
qualifications:
Associate or Bachelor's degree in information technology, education, or related is preferred

 
skills: REQUIREMENTS

  • Associate or Bachelor's degree in information technology, education, or related is preferred
  • Minimum of 1 year help-desk and call center work experience is required
  • Minimum of 1 year experience with help desk ticketing systems required. Working knowledge of Microsoft Service Manager is preferred
  • Basic technical knowledge of databases, networking, web servers, computer hardware and browsers is required
  • Knowledge of the Arizona K-12 school system is highly preferred
  • Working knowledge of student information systems and project management software preferred
  • Demonstrated ability to use discretion and make sound decisions
  • Ability to excel in a collaborative and distributed team environment
  • Ability to work with a minimal amount of direction while being proactive in keeping their management informed of project related issues
  • Ability to work under pressure
  • Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs
  • Ability and willingness to follow prescribed standard operating procedures and processes
  • Proven strong problem-solving skills, troubleshooting, and root cause analysis
  • Excellent written and verbal communication skills
  • Strong aspiration to learn new technologies
  • Proven strong relationship-building and communication skills with team members and business users
  • Ability to maintain confidentiality is required

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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