NOC Analyst - 1st shift

  • location: Fenton, MO
  • type: Temp to Perm
  • salary: $23 - $27 per hour
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job description

NOC Analyst - 1st shift

job summary:
NOC Analyst - 1st shift (Network Operations)

  • Fenton, MO
  • 6mo (Contract to hire)
  • US Citizens/Green Cards, No 3rd Parties
Job Description:

Responsibilities / Time Spent (%):

ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system. - 40%

MONITORING: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues. - 30%

TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues. - 15%

COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information. - 10%

REPORTING: Produce reports from monitoring data. Work with customers to develop new reports. - 5%

Qualifications:

  • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.
  • Great customer service skills.
  • Ability to work both independently and in a team environment.
  • Ability to analyze and intelligently troubleshoot issues.
  • Ability to learn quickly and adapt to new technologies and processes.
  • Windows Server experience. Unix/Linux Server experience (preferred).
  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
  • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.
 
location: Fenton, Missouri
job type: Contract
salary: $23 - 27 per hour
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:
Responsibilities / Time Spent (%):

ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system. - 40%

MONITORING: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues. - 30%

TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues. - 15%

COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information. - 10%

REPORTING: Produce reports from monitoring data. Work with customers to develop new reports. - 5%

 
qualifications:
Qualifications:

  • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.
  • Great customer service skills.
  • Ability to work both independently and in a team environment.
  • Ability to analyze and intelligently troubleshoot issues.
  • Ability to learn quickly and adapt to new technologies and processes.
  • Windows Server experience. Unix/Linux Server experience (preferred).
  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
  • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.
 
skills: Qualifications:

  • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.
  • Great customer service skills.
  • Ability to work both independently and in a team environment.
  • Ability to analyze and intelligently troubleshoot issues.
  • Ability to learn quickly and adapt to new technologies and processes.
  • Windows Server experience. Unix/Linux Server experience (preferred).
  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
  • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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