Desktop Support Technician Lead

  • location: Germantown, MD
  • type: Contract
  • salary: $28 - $31 per hour
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job description

Desktop Support Technician Lead

job summary:
Title: Desktop Support Technician Lead

Location: Germantown, MD

Duration: 6 month contract with possible extension or hire

Summary of the role:

  • Responsible for leading and providing guidance to other helpdesk/desktop team members
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps
Specific Responsibilities:

  • Administer Microsoft Windows based end user workstations.
  • Install, configure, and maintain workstations, monitors, and other related equipment.
  • Perform software installation and upgrades. Implement server based file and folder permissions.
  • Acknowledge receipt of all user tickets within defined service levels.
  • Interview users to collect information about problems investigate user problems and identify their source determine possible solutions and test and implement solutions.
  • Log detailed description of issue into trouble ticket system and manage trouble ticket to closure.
  • Process all requests following documented procedures within defined service levels.
  • Provide technical leadership to the helpdesk/desktop team
  • <10% Travel to other office locations
Qualifications:

  • Basic knowledge of Microsoft Windows system administration tasks including Windows Server 2008/2012, Active Directory
  • Good understanding of the TCP/IP protocol.
  • A+ or Network+ certification required.
  • 5+ years'experience in help desk/ desktop role
  • 2+ years in a lead or senior desktop support role with experience leading other team members
 
location: Germantown, Maryland
job type: Contract
salary: $28 - 31 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Title: Desktop Support Technician Lead

Location: Germantown, MD

Duration: 6 month contract with possible extension or hire

Summary of the role:

  • Responsible for leading and providing guidance to other helpdesk/desktop team members
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps
Specific Responsibilities:

  • Administer Microsoft Windows based end user workstations.
  • Install, configure, and maintain workstations, monitors, and other related equipment.
  • Perform software installation and upgrades. Implement server based file and folder permissions.
  • Acknowledge receipt of all user tickets within defined service levels.
  • Interview users to collect information about problems investigate user problems and identify their source determine possible solutions and test and implement solutions.
  • Log detailed description of issue into trouble ticket system and manage trouble ticket to closure.
  • Process all requests following documented procedures within defined service levels.
  • Provide technical leadership to the helpdesk/desktop team
  • <10% Travel to other office locations
Qualifications:

  • Basic knowledge of Microsoft Windows system administration tasks including Windows Server 2008/2012, Active Directory
  • Good understanding of the TCP/IP protocol.
  • A+ or Network+ certification required.
  • 5+ years'experience in help desk/ desktop role
  • 2+ years in a lead or senior desktop support role with experience leading other team members
 
qualifications:
Title: Desktop Support Technician Lead

Location: Germantown, MD

Duration: 6 month contract with possible extension or hire

Summary of the role:

  • Responsible for leading and providing guidance to other helpdesk/desktop team members
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps
Specific Responsibilities:

  • Administer Microsoft Windows based end user workstations.
  • Install, configure, and maintain workstations, monitors, and other related equipment.
  • Perform software installation and upgrades. Implement server based file and folder permissions.
  • Acknowledge receipt of all user tickets within defined service levels.
  • Interview users to collect information about problems investigate user problems and identify their source determine possible solutions and test and implement solutions.
  • Log detailed description of issue into trouble ticket system and manage trouble ticket to closure.
  • Process all requests following documented procedures within defined service levels.
  • Provide technical leadership to the helpdesk/desktop team
  • <10% Travel to other office locations
Qualifications:

  • Basic knowledge of Microsoft Windows system administration tasks including Windows Server 2008/2012, Active Directory
  • Good understanding of the TCP/IP protocol.
  • A+ or Network+ certification required.
  • 5+ years'experience in help desk/ desktop role
  • 2+ years in a lead or senior desktop support role with experience leading other team members
 
skills: Title: Desktop Support Technician Lead

Location: Germantown, MD

Duration: 6 month contract with possible extension or hire

Summary of the role:

  • Responsible for leading and providing guidance to other helpdesk/desktop team members
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps
Specific Responsibilities:

  • Administer Microsoft Windows based end user workstations.
  • Install, configure, and maintain workstations, monitors, and other related equipment.
  • Perform software installation and upgrades. Implement server based file and folder permissions.
  • Acknowledge receipt of all user tickets within defined service levels.
  • Interview users to collect information about problems investigate user problems and identify their source determine possible solutions and test and implement solutions.
  • Log detailed description of issue into trouble ticket system and manage trouble ticket to closure.
  • Process all requests following documented procedures within defined service levels.
  • Provide technical leadership to the helpdesk/desktop team
  • <10% Travel to other office locations
Qualifications:

  • Basic knowledge of Microsoft Windows system administration tasks including Windows Server 2008/2012, Active Directory
  • Good understanding of the TCP/IP protocol.
  • A+ or Network+ certification required.
  • 5+ years'experience in help desk/ desktop role
  • 2+ years in a lead or senior desktop support role with experience leading other team members

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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