Workforce Management Consultant

  • location: San Antonio, TX
  • type: Contract
easy apply

job description

Workforce Management Consultant

job summary:
A client of ours in San Antonio, Texas is looking for a Workforce Management Consultant for a contract opportunity.

location: San Antonio, Texas
job type: Contract
work hours: 8am to 5pm
education: Bachelors

  • Monthly, weekly, daily and half-hourly forecasting of inbound call volumes and staffing requirements based on historical call trends.
  • Appropriately forecast seasonal variations and special events.
  • Establishes a statistical baseline forecast. Provides clear communication of the forecasted workload, changes, assumptions to Sr. Leadership team.
  • Building staffing schedules that support multi-site, multi-skilled contact centers.
  • Identifies and researches service level risks for problem resolution and management notification.
  • Data analysis, trending, and preparation of hourly, daily and monthly call center performance reports.

  • 2 years' experience with WFM tools (prefer Verint)
  • Tactical forecasting experience.
  • Scheduling/Planning experience.
  • Reporting experience.
  • Hard worker
  • Strong analytical skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up

related jobs

    Production Supervisor

  • location: San Antonio, TX
  • job type: Permanent
  • salary: $60,000 - $70,000 per year
  • date posted: 8/23/2019