Change Management Analyst

  • location: Carmel, IN
  • type: Temp to Perm
  • salary: $42 per hour
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job description

Change Management Analyst

job summary:
POSITION OVERVIEW

The Change Management Analyst is responsible for contributing to Change Management processes and ensuring those that participate adhere to those processes. The position will focus on core IT Change Management processes and functions including but not limited to: Configuration Management, Asset Management, Incident Management, Problem Management, Event Management, and Request Fulfillment.

ESSENTIAL capabilities AND RESPONSIBILITIES

  • Engagement with various IT departments in which to best assess change requests
  • Processes, evaluates, and conducts analysis on change requests for potential impacts and collisions prior to implementation.
  • Facilitates and coordinates with cross-functional technical teams to deliver valuable and effective results.
  • Contributes to Change and Configuration Management Process and tooling backlog.
  • Facilitates, coordinates Change Advisory Board.
  • Contributes to adherence of Change Management processes with the various IT process participants.
  • Supports delivery of trusted and reliable Forward Schedule of Change to IT and the Business.
  • Contributes as a change management trusted partner and liaison between IT and the Business.
  • Contributes to continual improvement on processes and delivers outcomes to align with the strategy of change management.
  • Solid understanding of the Change and Configuration Management Processes and business's compliance requirements for Change and Configuration Management.
  • An advocate to those that participate in change management processes by providing guidance and reference material that support best practices in change management.
  • Ability to work individually and within a team environment.
  • Ability in which to effectively communicate in writing or verbally.
  • Collaboration with other IT teams and various business areas to continually improve related service offerings from a change management perspective.
  • Supports department's process delivery in NERC CIP, SOC1, and Internal Audit space.
  • Believes in the betterment of those around them. Shares knowledge freely amongst teammates, peers, process participants, and stakeholders. Willingness to be a teacher of others.
  • Proactively identifies and communicates opportunities to improve the day-to-day operations of Change and Configuration Management to leadership.
  • Engages and has a good understanding of toolset used with change management processes (e.g. Cherwell, MIR3, Traverse, Tripwire, and ADDM) as appropriate.
  • Participates in projects and contributes to project tasks as required.
  • Coordinates between Change and Configuration Management, Service Desk, IT staff, Leadership and Customers to ensure accurate and appropriate decisions and actions.
  • Deliver results utilizing effective communication to change management participants through partnerships and relationships to better improve change management processes
  • Creates reports for consumption by multiple audiences.
  • Reviews change management related data to identify proper metrics in trending, issues, gaps, etc.
  • Contributes to design of reporting and dashboards for selected Key Performance indicators and Critical Success Factors.
  • Capability in which to prioritize day to day work in a manner that professionally exercises discretion and independent judgment.
  • Contribute to effectively solve problems, using team collaboration and independent judgment consistent with standards, practices, policies, procedures, regulations, and/or law.
  • Is engaged in emerging technology trends and practices, both technically and service delivery focused either through continual service improvement initiatives or projects within the business units
  • Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)
  • Complete all other duties as assigned
QUALIFICATIONS AND COMPETENCIES

EDUCATION/ EXPERIENCE

Bachelor's degree in Computer Science, Engineering, or related field, preferred. (Or a minimum of 5 years relevant work experience equivalency, required)

  • At least five years of related Information Technology experience (required)
  • Previous experience working in a change management analyst role
  • Contributed to change management policies, process, and workflow
  • ITIL Foundations Certification (preferred)
  • Specific experience within any of the following is preferred: Agile, Lean and/or Six Sigma, ASQ Standards, ISO-9000, Scrum Master, IT Architecture, software development, database development, programming, or operating systems, required
TECHNICAL KNOWLEDGE, SKILLS, AND CAPABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

Technical Capabilities - Must also be proficient with the following:

  • Must have the ability to review change requests from a risk perspective and impact assess through collaboration of the various IT application, infrastructure, and system teams
  • Facilitation of meetings with a specific focus on Change Advisory Board (CAB) and Post Implementation Review (PIR) meetings
  • Solid understanding of change management workflow
  • Excellent communication skills
  • Critical thinking/problem solving skills
  • Experience with service management toolsets from a change management perspective
  • Must have the ability to contribute to process improvement
  • Understanding NERC, FERC Regulatory Compliance Requirements and how they impact change management.
  • ITIL Process knowledge (preferred)
Time Management - Ability to work within a fast-paced, deadline oriented environment, and at times with minimal supervision. Must be well organized with a high attention to detail and accuracy.

Computer Skills - Must have good skills in Microsoft Word, Outlook, Excel, PowerPoint, SharePoint, and Teams. Skills in a Cherwell, Confluence, Tableau, Visio are preferred.

Analytical Ability/Reasoning - Ability to collect & analyze data, verify various facts as it pertains to Change Management processes, and draw valid conclusions.

Leadership - "Servant Leader" approach to group interaction and focus on the enablement of the success of the team over her/himself.

Independent Thinker - Ability to independently evaluate information, data and make decisions and provide process guidance. Communicate findings in a transparent and customer-first mentality. Ideal candidates view oneself as an organizational change agent and possess the willingness, fortitude, and courage to drive organizational improvement.

GENERAL CORE COMPETENCIES

Effective Communication - Ability to interact with business unit stakeholders, through active listening. Present information, verbally and in writing, to peers and management in a clear, concise, and timely manner. Communicate honestly and directly while always being respectful. Value of feedback in a manner to give and receive feedback constructively. Engage in inclusive, respectful conversation, and seek diverse opinions and viewpoints.

Customer Service - Ability to provide excellent customer service to both internal and external customers in which the Change Management department serves, by demonstrating concern of customer needs and making them a high priority. Commitments are followed through in a positive manner.

Teamwork - Recognition of the Change Management Analyst role's function, how it connects with support efforts and goals of the team, and by being aware of the team's goals and contributions. Engaged when working with others and seeking feedback regularly. Team collaboration and a willingness to contribute to the team in team meetings, individual contributions and projects that effect the team towards the success of the team overall. Provide back-up to other team members as necessary.

Operational Excellence - Collaborate with others and identify efficiencies and process improvements, by understanding the cause and effect that work may have on others. Take responsibility for producing quality work. Embrace change as a necessary part of an organization that is focused on continuous improvement.

Business Acumen - Has an awareness of Business Unit Stakeholders, the business' role in the industry and the ability to distinguish the different business market segments.

Intake Notes: Contract to Hire with the Salary Band between $53,000- $65,000.

Need someone with ticket system experience (MISO uses Cherwell). Some one who seeks to understand and offers continuous process improvement will do well in this role

 
location: Carmel, Indiana
job type: Contract
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
ESSENTIAL capabilities AND RESPONSIBILITIES

  • Engagement with various IT departments in which to best assess change requests
  • Processes, evaluates, and conducts analysis on change requests for potential impacts and collisions prior to implementation.
  • Facilitates and coordinates with cross-functional technical teams to deliver valuable and effective results.
  • Contributes to Change and Configuration Management Process and tooling backlog.
  • Facilitates, coordinates Change Advisory Board.
  • Contributes to adherence of Change Management processes with the various IT process participants.
  • Supports delivery of trusted and reliable Forward Schedule of Change to IT and the Business.
  • Contributes as a change management trusted partner and liaison between IT and the Business.
  • Contributes to continual improvement on processes and delivers outcomes to align with the strategy of change management.
  • Solid understanding of the Change and Configuration Management Processes and business's compliance requirements for Change and Configuration Management.
  • An advocate to those that participate in change management processes by providing guidance and reference material that support best practices in change management.
  • Ability to work individually and within a team environment.
  • Ability in which to effectively communicate in writing or verbally.
  • Collaboration with other IT teams and various business areas to continually improve related service offerings from a change management perspective.
  • Supports department's process delivery in NERC CIP, SOC1, and Internal Audit space.
  • Believes in the betterment of those around them. Shares knowledge freely amongst teammates, peers, process participants, and stakeholders. Willingness to be a teacher of others.
  • Proactively identifies and communicates opportunities to improve the day-to-day operations of Change and Configuration Management to leadership.
  • Engages and has a good understanding of toolset used with change management processes (e.g. Cherwell, MIR3, Traverse, Tripwire, and ADDM) as appropriate.
  • Participates in projects and contributes to project tasks as required.
  • Coordinates between Change and Configuration Management, Service Desk, IT staff, Leadership and Customers to ensure accurate and appropriate decisions and actions.
  • Deliver results utilizing effective communication to change management participants through partnerships and relationships to better improve change management processes
  • Creates reports for consumption by multiple audiences.
  • Reviews change management related data to identify proper metrics in trending, issues, gaps, etc.
  • Contributes to design of reporting and dashboards for selected Key Performance indicators and Critical Success Factors.
  • Capability in which to prioritize day to day work in a manner that professionally exercises discretion and independent judgment.
  • Contribute to effectively solve problems, using team collaboration and independent judgment consistent with standards, practices, policies, procedures, regulations, and/or law.
  • Is engaged in emerging technology trends and practices, both technically and service delivery focused either through continual service improvement initiatives or projects within the business units
  • Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)
  • Complete all other duties as assigned
 
qualifications:
QUALIFICATIONS AND COMPETENCIES

EDUCATION/ EXPERIENCE

Bachelor's degree in Computer Science, Engineering, or related field, preferred. (Or a minimum of 5 years relevant work experience equivalency, required)

  • At least five years of related Information Technology experience (required)
  • Previous experience working in a change management analyst role
  • Contributed to change management policies, process, and workflow
  • ITIL Foundations Certification (preferred)
  • Specific experience within any of the following is preferred: Agile, Lean and/or Six Sigma, ASQ Standards, ISO-9000, Scrum Master, IT Architecture, software development, database development, programming, or operating systems, required
 
skills: TECHNICAL KNOWLEDGE, SKILLS, AND CAPABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

Technical Capabilities - Must also be proficient with the following:

  • Must have the ability to review change requests from a risk perspective and impact assess through collaboration of the various IT application, infrastructure, and system teams
  • Facilitation of meetings with a specific focus on Change Advisory Board (CAB) and Post Implementation Review (PIR) meetings
  • Solid understanding of change management workflow
  • Excellent communication skills
  • Critical thinking/problem solving skills
  • Experience with service management toolsets from a change management perspective
  • Must have the ability to contribute to process improvement
  • Understanding NERC, FERC Regulatory Compliance Requirements and how they impact change management.
  • ITIL Process knowledge (preferred)
Time Management - Ability to work within a fast-paced, deadline oriented environment, and at times with minimal supervision. Must be well organized with a high attention to detail and accuracy.

Computer Skills - Must have good skills in Microsoft Word, Outlook, Excel, PowerPoint, SharePoint, and Teams. Skills in a Cherwell, Confluence, Tableau, Visio are preferred.

Analytical Ability/Reasoning - Ability to collect & analyze data, verify various facts as it pertains to Change Management processes, and draw valid conclusions.

Leadership - "Servant Leader" approach to group interaction and focus on the enablement of the success of the team over her/himself.

Independent Thinker - Ability to independently evaluate information, data and make decisions and provide process guidance. Communicate findings in a transparent and customer-first mentality. Ideal candidates view oneself as an organizational change agent and possess the willingness, fortitude, and courage to drive organizational improvement.

GENERAL CORE COMPETENCIES

Effective Communication - Ability to interact with business unit stakeholders, through active listening. Present information, verbally and in writing, to peers and management in a clear, concise, and timely manner. Communicate honestly and directly while always being respectful. Value of feedback in a manner to give and receive feedback constructively. Engage in inclusive, respectful conversation, and seek diverse opinions and viewpoints.

Customer Service - Ability to provide excellent customer service to both internal and external customers in which the Change Management department serves, by demonstrating concern of customer needs and making them a high priority. Commitments are followed through in a positive manner.

Teamwork - Recognition of the Change Management Analyst role's function, how it connects with support efforts and goals of the team, and by being aware of the team's goals and contributions. Engaged when working with others and seeking feedback regularly. Team collaboration and a willingness to contribute to the team in team meetings, individual contributions and projects that effect the team towards the success of the team overall. Provide back-up to other team members as necessary.

Operational Excellence - Collaborate with others and identify efficiencies and process improvements, by understanding the cause and effect that work may have on others. Take responsibility for producing quality work. Embrace change as a necessary part of an organization that is focused on continuous improvement.

Business Acumen - Has an awareness of Business Unit Stakeholders, the business' role in the industry and the ability to distinguish the different business market segments.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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