Level 2 Product Support

  • location: Mossville, IL
  • type: Contract
  • salary: $18 - $24 per hour
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job description

Level 2 Product Support

job summary:
Summary: The main function of a research engineer is to research and investigate the design, functionality and maintenance of mechanical products, equipment, systems and processes. Job Responsibilities: Research, design, develop, manufacture, and test tools, engines, machines and other mechanical devices. Research and analyze customer design proposals, specifications, manuals to determine time and cost feasibility to complete projects. Investigate equipment failures and difficulties to diagnose faulty operation and make recommendation to maintenance crew. Assist drafters in developing the structural design of products using tools, equipment or software.

location: Mossville, Illinois
job type: Contract
salary: $18 - 24 per hour
work hours: 9am to 5pm
education: Bachelors

Creativity, verbal and written communication skills, analytical and problem solving ability. Team player and detail oriented. Ability to make sketches, engineering drawings and common computations. Ability to read and interpret blueprints, technical drawing, schematics and computer-generated reports. Previous experience with computer applications and software related to engineering field, such as Computer Aided Design (CAD).

Critical Technical Skills:

2 - 5 years experience supporting PC Software Service Now experience is desired Microsoft Office Product experience

skills: Education/Experience:

Bachelor's degree in engineering required. 2 + year technical degree in computers / electronics is preferred. 2-4 years experience required.

Additional Job Details:

In the role, the successful candidate will be a third level support engineer and answer field questions related to Client troubleshooting software and the Remote Troubleshoot applications. They will work with internal development and application engineers when needed to answer technical questions that are escalated from the second level support team.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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