Process Writer

  • location: Detroit, MI
  • type: Contract
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job description

Process Writer

job summary:
Job Purpose:

?Serves as the highest level of technical expert within technical writing by directing and managing technical writing projects. May act as a first-level supervisor in evaluating lower level staff's performance.

  • Responsible for preparing and reviewing text for printed and on-line manuals and related technical documentation, and is accountable for ensuring all written text is complete and accurate.
  • Applies an understanding of customer requirements and the end-users' level of technical aptitude when writing or editing documentation.
  • May serve as a team lead or technical expert for a project section or an entire project. Interviews developers and other experts to understand design and test specifications, diagrams, and schematics.
  • Level Scope: Has thorough understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
  • Provides work leadership to others. Interfaces with senior management to provide and obtain information and to build consensus regarding project direction.
  • Education and Experience: BS and 6 + years or equivalent
 
location: Detroit, Michigan
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Capabilities:

  • Ability to serve as a team lead, supervise, and manage projects effectively
  • Ability to understand the customer's technical requirements translate their requirements into technical documentation
  • Excellent written communication skills in relation to technical documentation
  • Expert knowledge of technical platforms and development life cycles
Organizational Competencies

Customer Service Orientation:

  • Takes action to resolve customer problems or concerns in a timely manner that exceeds normal expectations.
  • Makes self fully available, especially when customer is going through a critical period.
  • Keeps customers up-to-date about progress of projects or problems/issue resolution activities. Maintains clear communication with the customer regarding mutual expectations and monitors customer satisfaction.
Communications:

  • Communicates in a manner that conveys credibility and confidence that he/she will deliver on the customer?s needs. Interacts closely with the customer to understand his needs or requirements (e.g., asks intelligent questions, verifies understanding of issues).
Teamwork:

  • Encourages and supports others to perform their jobs more effectively (e.g., provides advice, tools and/or resources). Actively facilitates group processes during team meetings; encourages participation from all team members.
Knowledge Application:

  • Demonstrates a deep understanding of emerging technologies and trends that could impact the field and the business. Identifies the adoption of external best practices regarding technology application.
Business Acumen:

  • Drives toward the achievement of business results in a manner that focuses on profit, service, and value provided to the customer and ResCap.
  • Applies knowledge of IT industry and key external environment changes (e.g., market trends, technology, global factors) to advise customers and provide forward reaching solutions.
 
qualifications:
Level Specific Competencies

Flexibility:

  • Alters normal procedures to eliminate lateral roadblocks to get a job done and/or meet a customer request.
Problem Solving:

  • Makes complex ideas or situations clear, simple, and/or understandable. Assembles ideas, issues, and observations into a clear and useful explanation.
  • Restates existing observations or knowledge in a simpler fashion.
Initiative:

  • Takes or directs persistent, repeated and varied actions to overcome technical or people obstacles, rejection or failure.
  • Sustains action bias over a long period, even in the face of adversity.
  • Sees barriers as challenges or opportunities.
  • Acts as a model for initiative to others by consistently pushing the performance envelope.
Professional Development:

  • Consistently seeks to develop self and skills needed to be prepared for future opportunities and be among the best in his/her field.
  • Constantly challenges self to significantly improve job-related capabilities; communicates these expectations so that he/she is held accountable.
'

 
skills: Level Specific Competencies

Flexibility:

  • Alters normal procedures to eliminate lateral roadblocks to get a job done and/or meet a customer request.
Problem Solving:

  • Makes complex ideas or situations clear, simple, and/or understandable. Assembles ideas, issues, and observations into a clear and useful explanation.
  • Restates existing observations or knowledge in a simpler fashion.
Initiative:

  • Takes or directs persistent, repeated and varied actions to overcome technical or people obstacles, rejection or failure.
  • Sustains action bias over a long period, even in the face of adversity.
  • Sees barriers as challenges or opportunities.
  • Acts as a model for initiative to others by consistently pushing the performance envelope.
Professional Development:

  • Consistently seeks to develop self and skills needed to be prepared for future opportunities and be among the best in his/her field.
  • Constantly challenges self to significantly improve job-related capabilities; communicates these expectations so that he/she is held accountable.
'


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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