Marketing Change Management Program Manager

  • location: Mount Laurel, NJ
  • type: Contract
  • salary: $75 - $100 per hour
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job description

Marketing Change Management Program Manager

job summary:
Looking for a Marketing Change Management Program Manager for a year long contract in southern NJ


Degree/Certifications Required: Bachelors Degree preferred.

Years of experience: 7+ years of relevant experience as a Program manager.

Reason for request/why opened: New project for workforce tools

% Interaction with Stakeholders: Working w/Senior managers and working teams + consulting company 10-20%

Team Size: 5

Personality Style/Team Culture: Easy going, flexible, collaborative

Selling Points of Position: Great opportunity to get someone who is looking to advance their career or just get into the bank + high visibility

Best Vs Average Candidate: Great Personality - get along with anyone

How will performance be measured: Verbal feedback

location: Mount Laurel, New Jersey
job type: Contract
salary: $75 - 100 per hour
work hours: 9am to 5pm
education: No Degree Required

Job Description:

This position reports to the Senior Manager, NA Business Management. The successful candidate will own Marketing methodology and processes, leading the advancement of Marketing processes (i.e. ABEDO and Workflow process) to meet the evolving needs of the Marketing business and structure. This includes building team engagement through focus on change management including training, reporting, delivery and onboarding.

The incumbent must be a self-starter who can exhibit strong change leadership and acumen, and will have demonstrated ability for managing change, recommending and prioritizing change and process management activities and delivering outcomes that positively impact the organization.

Responsibilities include:

Develops and executes on the US Process Management strategy and annual plans

Owns current state sustainment activities and implementation of new processes to meet evolving needs including developing, document and training

Oversee all Marketing process mapping (current & future state) and implements operational and continuous improvements to drive efficiencies and deliver value

Manages, owns and updates Connections community including artifacts ad tools

Develops content and facilitates workshops for ABEDO process

Provides on-the-spot guidance and support for process related inquiries through drop in calls and generic inbox

Provides business requirements to applications owner to support process changes

Leads and manages intake prioritization for Change & Process Management team

Delivers with a focus on superior employee experience

Contribute to the strategic direction of the Marketing Operations function, playing a key role in the development of roadmaps and overall support of the Marketing business

Facilitates key discussions and provides thought leadership to executive audience (output is roadmap, process map or plan)

Supports a positive work environment that promotes services to the business, quality, innovation and teamwork and ensures timely communication

Identify and recommend opportunities to enhance productivity, effectiveness and efficiencies

Works effectively as a team, supporting other members of Marketing Operations in achieving business objectives

Participate in knowledge transfer within the team and Marketing



- Minimum 5+ years' experience leading projects and/or change management initiatives

- Experience in identifying and implementing improvement projects of varying size and complexity, potentially impacting people, process, and technology

- Proven ability to see business processes through the customer/employee lens

- Strong knowledge and experience in Marketing delivery processes

- Excellent communication skills - professional, confident, transparent and concise communicator (verbal and written)

- Strong facilitation, negotiation, conflict resolution and influencing skills

- High degree of organizational awareness; understanding of where to engage to efficiently manage issues

- Consultative Business Partnering - Experience collaborating and interacting with diverse groups of internal clients, external vendors, and demonstrated ability to build and maintain relationships with stakeholders internal and external at all levels in the organization

- Executional Excellence - demonstrates change management leadership, judgment and decision making. Proven track record of delivering results and commitment to operational and service excellence.

- Technology background

- Systems development - ability to drive development from systems perspective

Specific Educational Requirements/Accreditations:

- Post -Secondary education

- Lean Six Sigma (an asset)

- PROSCI Change Management Certification (an asset)

Skills Category

- Process Management/Six Sigma

- Change Management

- Time Management

- Effective Communicator

- Impact & Influencing

- Organizational Intelligence

- Interpersonal Skills

- Facilitation skills

- Excellent written, verbal and presentation skills


- Technology services experience

- Previous working experience with developers


Skills needed for submittals

Excellent communication skills, facilitation, presentation, & negotiation- Yes or no

Has your candidate worked at our client as a Full Time employee? Yes or No

Is this candidate required to give notice - Yes or No

Post secondary education- Yes or No

Experience in identifying and implementing improvement projects- Yes or No

Minimum 5+ years' experience leading projects and/or change management initiatives- Yes or No

Program management experience- years

Strong knowledge and experience in Marketing delivery processes- Yes or No

Exp. with Lean Six Sigma- Yes or No

PROSCI certification- Yes or No

Technology background- Yes or No

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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