Help Desk Analyst

  • location: Brazil, IN
  • type: Contract
  • salary: $19 - $21 per hour
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job description

Help Desk Analyst

job summary:
We are seeking a Helpdesk Analyst for our client in the Brazil, IN area. Our ideal candidate will be responsible for helping customers who are having basic operation problems and system malfunctions.

 
location: Brazil, Indiana
job type: Contract
salary: $19 - 21 per hour
work hours: 8 to 5
education: High School
 
responsibilities:
  • Helps customers who are having basic operation problems and system malfunctions.
  • Receives customer problem reports and answers same under the guidance of Second Level.
  • Answer questions regarding system procedures, on-line transactions, system status and downtime.
  • Relays messages sent to or received from customers in a timely manner.
  • Stays informed of all changes to the operating systems or software programs that affect customers.
  • Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
  • Maintains records of correspondence received and responded to.
 
qualifications:
  • Should have good verbal and written communication skills.
  • Must have intermediate level proficiency in verbal and written skills; technical/mechanical aptitude, and organizational skills
 
skills:
  • Ability to work independently and within a team environment.
  • Must be a self-starter, comfortable working in a fast-paced environment,

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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    Help Desk Analyst

  • location: Brazil, IN
  • job type: Contract
  • salary: $19 - $21 per hour
  • date posted: 9/6/2019