L3 Application Support

  • location: Tampa, FL
  • type: Contract
  • salary: $50 - $60 per hour
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job description

L3 Application Support

job summary:
Randstad. We support people and organizations in realizing their true potential. Moving them forward. human forward.

Our clients' team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Services staff are the people who make it work for the people who make it work for our clients.Let's talk about the role.

location: Tampa, Florida
job type: Contract
salary: $50 - 60 per hour
work hours: 9am to 6pm
education: Associates
Location: Anywhere

Level 3 Application Support

This individual performs advanced troubleshooting at the application level. Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix. The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications. At least 5 years of extensive knowledge and experience in development and/or application based troubleshooting.

Demonstrated experience in application support with industry knowledge of ITIL service management principles.

Looking for someone that has both a Microsoft and Linux background. The Linux portion is to support a handful of apps that run primarily on Ubuntu but it will only be 25% of the total support effort. We need someone who has basic experience:

  • Navigating the file system via command line
  • Interpreting shell scripting (e.g. BASH)
  • Working with config management platforms (Puppet, Chef as plus)
  • Support applications running on nginx, apache, tomcat
  • Ability to develop and support automation tools, scripts and SQL reports
  • Experience supporting application in an Azure IaaS environment. Azure PaaS experience a plus.
  • Working knowledge of Team Foundation Server or VSTS Release Management Service
  • Ability to develop and support automation tools, scripts and SQL reports
  • Ability to triage and troubleshoot ETL processes
  • Some background with networking, virtual machine platforms (VMWare, ESX), storage and system administration a plus
  • Familiarity with OCR technologies will be a plus
skills: Preferred:

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

  • Ability to communicate complex technical concepts in an effective manner to a wide audience of non-technical stakeholders
  • Strong interpersonal skills with the ability to establish strong cross-organizational partnerships.
  • Building and strengthening relationships with regards to competency in relationship management, stakeholder management, change management, and influencing without authority;
  • Working effectively within tight deadlines and firm schedules;
  • Demonstrating the ability to work with team management concepts and principles including facilitation skills, diplomacy, creativity, organization, knowledge of business development processes
  • Identifying and defining needs to provide insight to leadership to help them make decisions that may impact organizations US-Wide and globally, where applicable.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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