IT Services Support

  • location: Atlanta, GA
  • type: Contract
  • salary: $20 - $31 per hour
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job description

IT Services Support

job summary:
The contractor's primary responsibility will be to provide first and second level IT Helpdesk support for IT. This position provides telecommunication, desktop hardware and software support that include: installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting. This position has a special focus in IT projects needing end system technical expertise.

The contractor will be required to have a deep understanding of IT support tasks with IT experience.

 
location: Atlanta, Georgia
job type: Contract
salary: $20 - 31 per hour
work hours: 9am to 5pm
education: High School
 
responsibilities:
Primary Responsibilities:

  • Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad)
  • Provide first and second level support for complex problems
  • Work across multiple IT support Groups
  • Assist in the developing and deploying of computer images for laptop and desktop systems
  • Support the set-up and maintenance of all end user hardware and software
  • Assist in the support of all IOS wireless devices
  • As assigned, completely configure, test and install files, applications and printers
  • Record and resolve or escalate incoming support requests in various ticket tracking tools
  • Work with telecommunications provider in the support of audio conferencing
  • Assist with audio and visual support for events, when required
  • Track various IT assets with software/hardware tracking system(s)
  • Transport, pack and unpack IT related equipment for installation or shipment
  • Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
  • Ensure Security policy is followed in regard to systems access
  • Unlock user accounts and reset user passwords
  • Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies
  • Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
 
qualifications:
Education

  • Certificate or degree in a technical field or equivalent
  • Industry relevant training (CTS) or technical courses strongly desired
Experience

Required

  • 4+ years experience in Information Technology helpdesk support
  • Apple IOS Computers and Devices
  • Windows OS Computers
Preferred

  • Audio/Visual Support (Conference Rooms)
  • A+ Certified
  • 4+ years Help Desk/Call Center experience
  • MCSE certified
 
skills: Skills

  • Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
  • Ability to solve advanced problems and trouble-shoot complex issues
  • Strong multi-tasking skills with the ability to handle multiple priorities
Competencies:

  • Very Strong Communication - Both oral and written
  • Technical Knowledge - Overall understanding of applied information technology
  • Analytical
  • Detail-Oriented
  • Problem-solving

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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