Help Desk Coordinator

  • location: Nashville, TN
  • type: Contract
  • salary: $18.21 - $20.49 per hour
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job description

Help Desk Coordinator

job summary:
Current Need: The primary goal is to correct missing data fields like start and end dates of customer contracts in the CLM and to add new agreements with all appropriate metadata to enable reporting on renewal rates. Add data fields missing from existing contracts and locate, document, and load critical agreements currently not captured in the CLM. Correct missing data fields for customer contracts.

Responsibilities: Responsible for using various company resources to identify, combine and confirm completeness of pdf agreements. Review, extract data, identify metadata fields from agreement documents and ensuring accurateness in preparation for uploading in an enterprise system. Ability to review and validate data entry requirements, work closely with Project Manager and other constituents such as subject matter experts in a group effort to complete the project end to end.

Critical Skills:

- 5 to 7 years of data entry experience required.

- 4+ years of experience with enterprise software such as Salesforce, Oracle, SAP etc.

- Technical skills include documentation skills and time management.

- 5+ years using MS Word, Adobe PDFs, Excel, and other office applications

Additional Knowledge & Skills:

- Verbal and written communication skills

- Attention to detail, and interpersonal skills.

- Ability to work independently and manage one's time.

- Ability to accurately document and record customer/client information.

- Basic mentoring skills necessary to provide support and constructive performance feedback.

Education: High school diploma or GED required

Physical Requirements: General Office Demands

 
location: Nashville, Tennessee
job type: Contract
salary: $18.21 - 20.49 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Current Need: The primary goal is to correct missing data fields like start and end dates of customer contracts in the CLM and to add new agreements with all appropriate metadata to enable reporting on renewal rates. Add data fields missing from existing contracts and locate, document, and load critical agreements currently not captured in the CLM. Correct missing data fields for customer contracts.

Responsibilities: Responsible for using various company resources to identify, combine and confirm completeness of pdf agreements. Review, extract data, identify metadata fields from agreement documents and ensuring accurateness in preparation for uploading in an enterprise system. Ability to review and validate data entry requirements, work closely with Project Manager and other constituents such as subject matter experts in a group effort to complete the project end to end.

 
qualifications:
Critical Skills:

- 5 to 7 years of data entry experience required.

- 4+ years of experience with enterprise software such as Salesforce, Oracle, SAP etc.

- Technical skills include documentation skills and time management.

- 5+ years using MS Word, Adobe PDFs, Excel, and other office applications

Education: High school diploma or GED required

Physical Requirements: General Office Demands

 
skills: Additional Knowledge & Skills:

- Verbal and written communication skills

- Attention to detail, and interpersonal skills.

- Ability to work independently and manage one's time.

- Ability to accurately document and record customer/client information.

- Basic mentoring skills necessary to provide support and constructive performance feedback.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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