Project Manager

  • location: Phoenix, AZ
  • type: Contract
  • salary: $46.17 - $55.40 per hour
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job description

Project Manager

job summary:
Will need to absorb and understand product strategy for a soon-to-be-launched Salesforce Service Console transformation project. This product/project knowledge will then be leveraged for the responsibility of managing all feedback, suggestions, and bugs submitted by ~150 users in a beta launching in Q4 2019. After beta period ends, and the full deployment process begins in early-2020, this individual will then be responsible for supporting feedback sent by approx. 1,400 users in a similar fashion.

 
location: Phoenix, Arizona
job type: Contract
salary: $46.17 - 55.40 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Specific types of job functions could include:

-Owning all support cases submitted by users for Salesforce Service Cloud and Genesys WWE

-Providing Change Management team with weekly summaries of feedback, ideas and requests submitted by users

-Providing key stakeholders with daily information on all bugs and process defects submitted by users

-Assessing scope of training materials and assisting with identifying knowledge gaps, using patterns from feedback

-Assisting with sending polls or surveys to users, analyzing results and provide summary as requested

-Owning all logistical needs of a dedicated functional mailbox, or similar system, for business users

-Assisting with logistical needs related to awareness building, training and support for business users

-Supporting the development of business cases and business requirements through assessment of user-submitted feedback

 
qualifications:
-Strong consultative, listening, communication (both verbal and written) and analytical skills

-Experienced with creating and presenting materials to project stakeholders and leadership

-Effective at creating and managing methods for organizing information relevant to key product features

-Excellent time management and effective prioritization abilities

-Understanding of front-line employee needs in financial services; or demonstrated ability to quickly learn front-line employee needs while in previous, similar roles

-Understanding of project/product management methods and terminologies

-Experienced in effectively collaborating in a matrix-managed environment and across multiple and diverse groups

-Capable of self-managing after specific deliverable tasks are provided by the business

-Excellent understanding of collaboration methods using the Microsoft Office suite and SharePoint

-Confluence experience is a plus

 
skills: -Strong consultative, listening, communication (both verbal and written) and analytical skills

-Experienced with creating and presenting materials to project stakeholders and leadership

-Effective at creating and managing methods for organizing information relevant to key product features

-Excellent time management and effective prioritization abilities

-Understanding of front-line employee needs in financial services; or demonstrated ability to quickly learn front-line employee needs while in previous, similar roles

-Understanding of project/product management methods and terminologies

-Experienced in effectively collaborating in a matrix-managed environment and across multiple and diverse groups

-Capable of self-managing after specific deliverable tasks are provided by the business

-Excellent understanding of collaboration methods using the Microsoft Office suite and SharePoint

-Confluence experience is a plus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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