Desktop Support Specialist

  • location: New York, NY
  • type: Permanent
  • salary: $63,000 - $68,000 per year
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job description

Desktop Support Specialist

job summary:
The ideal candidate will have a strong customer service orientation and be comfortable troubleshooting issues across hardware, software, and network platforms in Mac, Windows, iOS and other environments. This position is a touchpoint for every employee in the company, including training and best practice implementation. Periodic interaction with senior staff and clients will be expected. Collaboration with offices in London, Hong Kong and Shanghai is also an important aspect of the position.

Primary Responsibilities:

- Provide desktop support to end users;

- Investigate and resolve application, operating system, and any other technology related errors in a timely manner;

- Ensure that all issues are logged on the internal Helpdesk system and cleared by priority;

- Follow-up with users to ensure the problem has been resolved;

- Support remote users when necessary;

- Provision new employee equipment, including computers, desk phones, and mobile technologies and platforms;

- Maintain up-to-date inventory of all assets;

- Troubleshooting new and existing hardware and software ;

- Mobile device management (laptops and phones);

- Manage and maintain all video conferencing equipment and the quality of the audio/visual experience including set up, recording and posting of all company-wide Zoom video meetings when necessary;

- Active Directory

- Windows Server

- Reporting any faults to the appropriate party based upon pre-defined support agreements and coordinating with engineers;

- Perform Daily/Weekly/Monthly maintenance tasks on the corporate infrastructure (checking / resetting conference room equipment / laptops / loaner equipment).

- Be a subject matter expert on multiple desktop technologies;

- Maintain documentation, provide training, be point-of-contact for vendors and technical escalations as needed.

Required Knowledge and Abilities:

- 2 - 5 years' computer technical support experience

- Strong working knowledge of Microsoft Windows Active Directory network environments;

- Strong working knowledge of workstation hardware, MS Windows 10, MS Server 2008 and above connectivity;

- Strong working knowledge of productivity tools such as MS Office, Microsoft Outlook, workstation imaging and cloning tools;

- Must be familiar with call-logging and incident management software;

- Basic understanding of networking skills including Networking, TCP/IP and LAN/WAN;

- Video Conferencing software and equipment support;

- Must be a fast learner with the ability to become proficient in new applications and be a knowledgeable resource;

- Must be able to physically move workstations, monitors, and equipment around;

- Must be comfortable interacting with outside vendors;

- Must maintain passwords, data integrity, system access and security for all desktop technologies;

- Must be self-motivated with effective interpersonal and collaborative customer service-oriented working style.

- Must have strong written and verbal communication skills;

- Microsoft certifications are desirable, but not essential;

- Must be a US citizen

 
location: New York, New York
job type: Permanent
salary: $63,000 - 68,000 per year
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
The ideal candidate will have a strong customer service orientation and be comfortable troubleshooting issues across hardware, software, and network platforms in Mac, Windows, iOS and other environments. This position is a touchpoint for every employee in the company, including training and best practice implementation. Periodic interaction with senior staff and clients will be expected. Collaboration with offices in London, Hong Kong and Shanghai is also an important aspect of the position.

Primary Responsibilities:

- Provide desktop support to end users;

- Investigate and resolve application, operating system, and any other technology related errors in a timely manner;

- Ensure that all issues are logged on the internal Helpdesk system and cleared by priority;

- Follow-up with users to ensure the problem has been resolved;

- Support remote users when necessary;

- Provision new employee equipment, including computers, desk phones, and mobile technologies and platforms;

- Maintain up-to-date inventory of all assets;

- Troubleshooting new and existing hardware and software ;

- Mobile device management (laptops and phones);

- Manage and maintain all video conferencing equipment and the quality of the audio/visual experience including set up, recording and posting of all company-wide Zoom video meetings when necessary;

- Active Directory

- Windows Server

- Reporting any faults to the appropriate party based upon pre-defined support agreements and coordinating with engineers;

- Perform Daily/Weekly/Monthly maintenance tasks on the corporate infrastructure (checking / resetting conference room equipment / laptops / loaner equipment).

- Be a subject matter expert on multiple desktop technologies;

- Maintain documentation, provide training, be point-of-contact for vendors and technical escalations as needed.

 
qualifications:
Required Knowledge and Abilities:

- 2 - 5 years' computer technical support experience

- Strong working knowledge of Microsoft Windows Active Directory network environments;

- Strong working knowledge of workstation hardware, MS Windows 10, MS Server 2008 and above connectivity;

- Strong working knowledge of productivity tools such as MS Office, Microsoft Outlook, workstation imaging and cloning tools;

- Must be familiar with call-logging and incident management software;

- Basic understanding of networking skills including Networking, TCP/IP and LAN/WAN;

- Video Conferencing software and equipment support;

- Must be a fast learner with the ability to become proficient in new applications and be a knowledgeable resource;

- Must be able to physically move workstations, monitors, and equipment around;

- Must be comfortable interacting with outside vendors;

- Must maintain passwords, data integrity, system access and security for all desktop technologies;

- Must be self-motivated with effective interpersonal and collaborative customer service-oriented working style.

- Must have strong written and verbal communication skills;

- Microsoft certifications are desirable, but not essential;

- Must be a US citizen

 
skills: Required Knowledge and Abilities:

- 2 - 5 years' computer technical support experience

- Strong working knowledge of Microsoft Windows Active Directory network environments;

- Strong working knowledge of workstation hardware, MS Windows 10, MS Server 2008 and above connectivity;

- Strong working knowledge of productivity tools such as MS Office, Microsoft Outlook, workstation imaging and cloning tools;

- Must be familiar with call-logging and incident management software;

- Basic understanding of networking skills including Networking, TCP/IP and LAN/WAN;

- Video Conferencing software and equipment support;

- Must be a fast learner with the ability to become proficient in new applications and be a knowledgeable resource;

- Must be able to physically move workstations, monitors, and equipment around;

- Must be comfortable interacting with outside vendors;

- Must maintain passwords, data integrity, system access and security for all desktop technologies;

- Must be self-motivated with effective interpersonal and collaborative customer service-oriented working style.

- Must have strong written and verbal communication skills;

- Microsoft certifications are desirable, but not essential;

- Must be a US citizen


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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