Business Systems Analyst - Command Series/Command Batch

  • location: Dallas, TX
  • type: Permanent
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job description

Business Systems Analyst - Command Series/Command Batch

job summary:
Position Purpose

The Business Systems Analyst I - CommandSeries/Command Batch is responsible for overseeing day-to-day information technology activities, specifically technical, functional and process support for assigned applications and business lines. This position involves product support and coordination with team members on project management, development, analysis, design and estimation of workflow.

 
location: Dallas, Texas
job type: Permanent
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Principal Accountabilities

  • Provides support/administration based on the following priorities: 1) CommandAlkon products (COMMANDseries, COMMANDbatch, APEX, Trackit), 2) Metler Toledo's Autoload, 3) Network hardware/software and desktop support as necessary.
  • Implement business software and provide systems administration set-up and configuration.
  • Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
  • Interface with software vendors and suppliers in support of business application software packages
  • Design and create production and ad hoc reports
  • Responds to telephone calls, e-mails and personal requests for end-user technical support, and provides resolutions in a prompt and courteous manner.
  • Track and monitor solutions to ensure problem resolution.
  • Updates ticket system/workflow for the department.
  • Assists with project management as required.
  • Supports and maintains user account information including permissions, security and system groups.
  • Assists with various projects as necessary.
  • Provide After Hours Support as needed
  • Other duties as required.
 
qualifications:
Contacts

Within the organization, contact will be made with other I.T. staff members and end-users. Routine contact is required with accounting personnel at all organizational levels and with technology vendors. Periodic communication is required with company contacts from the various business units who are using/administering I.T. and financial services. In addition, contact with sales and technical support personnel from hardware and software vendors for purchases and troubleshooting will be necessary.

Position Requirements

  • Bachelor's degree preferred.
  • 5-7 years of experience in the I.T. industry, with at least 3-5 years of batch/Bill of Lading systems administration.
  • Strong customer service and technical skills.
  • Very strong communications skills and analytical aptitude.
  • Ability to express technical concepts effectively, both verbally and in writing.
  • Experience with Microsoft software and associated hardware products including a working knowledge of Windows based Servers, SQL, Microsoft Office.
  • Knowledge and experience with the construction materials industry.
 
skills: Contacts

Within the organization, contact will be made with other I.T. staff members and end-users. Routine contact is required with accounting personnel at all organizational levels and with technology vendors. Periodic communication is required with company contacts from the various business units who are using/administering I.T. and financial services. In addition, contact with sales and technical support personnel from hardware and software vendors for purchases and troubleshooting will be necessary.

Position Requirements

  • Bachelor's degree preferred.
  • 5-7 years of experience in the I.T. industry, with at least 3-5 years of batch/Bill of Lading systems administration.
  • Strong customer service and technical skills.
  • Very strong communications skills and analytical aptitude.
  • Ability to express technical concepts effectively, both verbally and in writing.
  • Experience with Microsoft software and associated hardware products including a working knowledge of Windows based Servers, SQL, Microsoft Office.
  • Knowledge and experience with the construction materials industry.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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