Desktop Support

  • location: Deerfield, IL
  • type: Temp to Perm
  • salary: $20 - $25 per hour
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job description

Desktop Support

job summary:
This is a great opportunity to work for a large enterprise level environment as a field support technician where you will get to travel to their different field offices in and around the Chicago area, including north north west of the city, and to one office downtown. In This role requires hands on windows, and some office 356. Must be comfortable in front of people to provide deskside support, not just helpdesk.

 
location: Deerfield, Illinois
job type: Contract
salary: $20 - 25 per hour
work hours: 9am to 5pm
education: High School
 
responsibilities:
Provide knowledgeable PC software, hardware, and network connectivity troubleshooting. Diagnose and resolve these issues for corporate employees and sales associates. Installation, configuration and onsite support of PC software, hardware, and network devices located at Chicago Metro offices.

- Installs, configures and troubleshoots Windows operating systems and applications

- Installs, configures and troubleshoots proprietary application software

- Installs, configures and troubleshoots PC hardware and other approved peripherals

- Configures and troubleshoots network printing on client computers

- Configures mobile email clients (IOS, Android and other mobile mail clients)

- Perform installs, moves, add, changes and decommission of computer equipment

- Update asset tracking inventory in accordance with work instructions

- Provides remote support for internal customers using Landesk or Team Viewer

- Provides phone support in a professional and courteous manner

- Provides support services for conference and training rooms, including first level AV support

- Completes assigned tickets in timely manner within the agreed SLAs

- Ensures customer satisfaction with every interaction

- Keeps customer informed of issues and provides status updates in ticket tracking system

- Escalates issues as necessary to other groups within the IT organization

- Assists Analysts/Engineers in debugging network and application issues as required

- Provisions workstations using Landesk for computer deployments

- Performs special projects as requested by supervisor

- Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws

- Ensures compliance with all company policies and procedures, including safety rules and regulations

- Other duties as assigned

 
qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Understanding of interconnecting network devices and peripherals

o Firewalls, Switches, Routers, Servers, Workstations, PDUs, UPS

- Understanding of network topology

- Understanding of OSI Model and TCP/IP protocol suite

- Understanding of Wireless network connectivity within Enterprise Networks

- Ability to install & troubleshoot operating systems and applications

- Ability to install hardware, peripherals and resolve hardware conflicts

- Ability to work independently (Self-Managed)

- Organized and dependable (Professionalism)

- Ability to handle multiple competing priorities while maintaining a high degree of flexibility

- Ability to take initiative and work well under pressure (Remain Positive)

- Team player attitude is essential (Respect)

- Excellent interpersonal skills

- Good Time Management skills

- Excellent problem solving skills (Highly Analytical)

- Sound judgement

 
skills: - Windows 7 and above (installation and troubleshooting)

- Microsoft Office 2013 and above (installation and troubleshooting)

- 2 years desktop/laptop support experience

- Network connectivity troubleshooting skills

- Experience supporting mobile devices and mail clients

- Deskside and Remote support experience

Preferred:

- 3+ years desktop support experience

- Experience working on a Team in an Enterprise environment

- Experience with MAC OS

- MCSA and/or CNA, or 2 years' experience as technical support person in a network environment

- 4 Year degree

- Windows MCP or 2 years equivalent experience

- Experience with O365 (Applications, Web Portal)

- Experience with HTML, Flash, and other web technologies

- Experience with MS SharePoint (1 Year)

- Experience with Commercial and Proprietary software

- Basic network administration and troubleshooting knowledge

- Experience installing and interconnecting network equipment (Switches, Routers, Firewalls)

- Experience with Active Directory Administrative Tools

CERTIFICATES, LICENSES, REGISTRATIONS

- MCSA or MCSE, A+, or equivalent work experience


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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