Desktop Technician (Entry Level)

  • location: Sunnyvale, CA
  • type: Contract
  • salary: $19 per hour
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job description

Desktop Technician (Entry Level)

job summary:
We have a 2 month contract opportunity for a Level 1 Desktop Technician in the South Bay area. This position will support sites located throughout the South Bay.

Excellent Customer Service experience is required. This is an Entry Level role and training will be provided, candidates with no experience that have an interest in technology are encouraged to apply!

Shift Information: This position requires some flexibility but will mainly be swing shift 4PM-12:30AM

Job Description

Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security.

 
location: Sunnyvale, California
job type: Contract
work hours: 3pm to 12am
education: No Degree Required
 
responsibilities:
Troubleshooting

Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.

- Within general guidelines, manages priorities based upon severity, workflow, and time constraints.

- Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems.

- Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.

- Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).

- Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed.

- Formulates service support efforts based on customer schedule needs.

- Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.

- Maintains confidentiality of all data.

Hardware

Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.

- Assists with analyzing and defining specifications for user computer/mobile device requirements.

- Configures and installs new hardware and upgrades to existing user system components.

- Ensures proper configuration and performance of installed computer/mobile devices.

- Coordinates installation of computer/mobile devices and peripherals with vendors.

- Assists with the accuracy and integrity of the asset control process.

Software

Performs installation of approved software on computer/mobile devices, following the standard procedures.

- Coordinates installation of computer/mobile device software with customers.

- Configures and installs software upgrades/fixes or patches.

System Maintenance

- Assists with evaluation, analysis and maintenance of computer/mobile devices.

- Under direction and supervision, maintains the proper updates and OS patch configurations.

 
qualifications:
Troubleshooting

Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.

- Within general guidelines, manages priorities based upon severity, workflow, and time constraints.

- Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems.

- Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.

- Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).

- Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed.

- Formulates service support efforts based on customer schedule needs.

- Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.

- Maintains confidentiality of all data.

Hardware

Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.

- Assists with analyzing and defining specifications for user computer/mobile device requirements.

- Configures and installs new hardware and upgrades to existing user system components.

- Ensures proper configuration and performance of installed computer/mobile devices.

- Coordinates installation of computer/mobile devices and peripherals with vendors.

- Assists with the accuracy and integrity of the asset control process.

Software

Performs installation of approved software on computer/mobile devices, following the standard procedures.

- Coordinates installation of computer/mobile device software with customers.

- Configures and installs software upgrades/fixes or patches.

System Maintenance

- Assists with evaluation, analysis and maintenance of computer/mobile devices.

- Under direction and supervision, maintains the proper updates and OS patch configurations.

 
skills: Troubleshooting

Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.

- Within general guidelines, manages priorities based upon severity, workflow, and time constraints.

- Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems.

- Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.

- Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).

- Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed.

- Formulates service support efforts based on customer schedule needs.

- Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.

- Maintains confidentiality of all data.

Hardware

Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.

- Assists with analyzing and defining specifications for user computer/mobile device requirements.

- Configures and installs new hardware and upgrades to existing user system components.

- Ensures proper configuration and performance of installed computer/mobile devices.

- Coordinates installation of computer/mobile devices and peripherals with vendors.

- Assists with the accuracy and integrity of the asset control process.

Software

Performs installation of approved software on computer/mobile devices, following the standard procedures.

- Coordinates installation of computer/mobile device software with customers.

- Configures and installs software upgrades/fixes or patches.

System Maintenance

- Assists with evaluation, analysis and maintenance of computer/mobile devices.

- Under direction and supervision, maintains the proper updates and OS patch configurations.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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