Quality Auditor - Documentation

  • location: Columbia, SC
  • type: Contract
  • salary: $17 - $20 per hour
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job description

Quality Auditor - Documentation

job summary:
Randstad Technologies is looking to add a Quality Auditor to one of our top insurance clients in the Colombia, SC area. If you are looking to be a part of a highly collaborative team, please consider the following.

location: Columbia, South Carolina
job type: Contract
salary: $17 - 20 per hour
work hours: 8am to 5pm
education: Bachelors
  • Audits, monitors, and evaluates the quality of service provided; documents quality issues and performance measures for further analysis and review; gathers information to assist in the feedback and formal education process of an individual; develops appropriate document formats (e.g., reports, spreadsheets, graphs, etc.) as needed to report findings; works with others to develop and maintain efficient work processes; documents/inputs findings into database; reviews procedures/processes and recommends enhancements as needed to improve efficiency, turnaround time, productivity, and quality
  • Identifies, documents, and updates administrative rules providing information to communications teams for documenting of procedures and in accordance with established format and style guidelines; updates administrative rules as appropriate; communicates changes to administrative rules and impact to operational efficiency to divisional management; acts as subject matter expert (SME) in the development of business system rules; receives general direction
  • Audits/monitors program performance after implementation of corrective action plan(s) to prevent reoccurrence of program operating problems and ensure efficiency of operation; participates in division-initiated projects and tasks
  • Research current quality concepts to assist the division with implementation of concepts to improve processes
  • Performs other related duties as required
Education & Experience

  • High school graduate or equivalent and four years of related work experience; OR an equivalent combination of education and experience
  • One year of audit, quality, or process improvement experience; or at least one year of experience in a specialist 3 or above role
  • Work experience in a position with problem solving and analytical requirements
  • Associate's Degree or Bachelor's Degree in Business Administration or a related field preferred
skills: Job Knowledge & Skills

  • Microsoft Word: Intermediate
  • Microsoft Excel: Intermediate
  • Microsoft PowerPoint: Intermediate
  • Strong problem-solving, analytical, and teamwork/facilitating skills
  • Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with customers, executive management, and external business contacts
  • Good comprehension, writing, and grammar skills
  • Basic understanding of audit principles
  • Basic understanding of process principles

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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