Our client is seeking a Help Desk Technician for a 6 month contract with intent to hire.
location: Urbana, Illinois
job type: Contract
salary: $15 - 18 per hour
work hours: 8am to 5pm
education: No Degree Required
- Provides basic hardware, software, and network support relative to customer IT environment.
- Troubleshoot desktop operating system, application errors and PC hardware issues. Troubleshoot minor server-hardware issues.
- Manage trouble tickets from inception to closing, includes tracking resolution progress and updating customers on ticket status.
- Provide Microsoft O/S and database maintenance.
- Set up and maintain user desktop environments; relocate and set up peripherals as may be required.
- Maintain printers; troubleshoot issues.
- 1+ years of professional experience
- Excellent customer service
- Excellent communication both verbally and written
- User desktop setup Windows, printer issues, ability to assist with 2nd level troubleshooting tickets..
- Break/Fix experience is required.
- Strong verbal and written communication skills for customer interface and documentation.
- Organizational and time-management skills with ability to multitask effectively.
- Ability to learn new technologies
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.