Help Desk Technician

  • location: Urbana, IL
  • type: Temp to Perm
  • salary: $15 - $18 per hour
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job description

Help Desk Technician

job summary:
Our client is seeking a Help Desk Technician for a 6 month contract with intent to hire.

 
location: Urbana, Illinois
job type: Contract
salary: $15 - 18 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
  • Provides basic hardware, software, and network support relative to customer IT environment.
  • Troubleshoot desktop operating system, application errors and PC hardware issues. Troubleshoot minor server-hardware issues.
  • Manage trouble tickets from inception to closing, includes tracking resolution progress and updating customers on ticket status.
  • Provide Microsoft O/S and database maintenance.
  • Set up and maintain user desktop environments; relocate and set up peripherals as may be required.
  • Maintain printers; troubleshoot issues.
 
qualifications:
  • 1+ years of professional experience
  • Excellent customer service
  • Excellent communication both verbally and written
 
skills:
  • User desktop setup Windows, printer issues, ability to assist with 2nd level troubleshooting tickets..
  • Break/Fix experience is required.
  • Strong verbal and written communication skills for customer interface and documentation.
  • Organizational and time-management skills with ability to multitask effectively.
  • Ability to learn new technologies

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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    Help Desk Technician

  • location: Urbana, IL
  • job type: Temp to Perm
  • salary: $15 - $18 per hour
  • date posted: 9/11/2019