Service Desk

  • location: Philadelphia, PA
  • type: Temp to Perm
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job description

Service Desk

job summary:
Service Desk Worker to join the desktop support and helpdesk team to support workers at a large organization. Looking for someone with solid communication and great personality.

location: Philadelphia, Pennsylvania
job type: Contract
work hours: 9am to 5pm
education: High School

  • Enters tickets directly into tracking tool as warranted.
  • Researches missing information and updates ticket with same.
  • Reviews incoming calls and tickets for appropriate routing based on team, remote desktop, and/or technician visit.
  • Tier 1 IT support troubleshooting for attempted first call resolution.
  • Primary administrative interface for PSOM PennKey and Email Account management.
  • Liaison with third party vendors and service providers.
  • Answers customer questions as it relates to ticket status and scheduling.
  • Updates tickets and assignments according to established procedures.
  • Performs administrative tasks for assigned team(s), including parts ordering, ticket creation, and other administrative tasks as assigned.
  • Provides coverage for other queues as assigned.
  • Participates in projects as assigned.
  • Performs other duties as assigned.
  • Creates job-related documentation as assigned.

  • High school diploma or GED required.
  • Experience utilizing scheduling products and/or MS Outlook calendars
  • One or more years of experience in a related field or a combination of experience and education.
  • Excellent organizational and follow-up skills
  • Proven customer service and communication skills
  • Ability to interact with all levels of Penn Medicine personnel to include: IT management and technical staff, consulting staff, clinicians, clinical administrators, unit clerks, etc
skills: Basic troubleshooting in windows 7/8/10 and Mac

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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