Manager of IT Store Support

  • location: New York, NY
  • type: Temp to Perm
  • salary: $60 - $75 per hour
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job description

Manager of IT Store Support

job summary:
We are looking for an experience Manager or Supervisor of Store Support to join our retail company. The Manager of Store Support will handle all application support of the 800+ store locations. This is a great opportunity to join a forward thinking, global retail company and make an impact on the growth of the company and your career!

 
location: New York, New York
job type: Contract
salary: $60 - 75 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Manage offshore support team to ensure timely support and improved performance to KPIs

Have a constant improvement mindset, recognizing issues and implementing process improvements to proactively resolve

Be able to work in a large organization, across multiple teams, thru various levels to get the job done

Revolutionize support delivery to the business - KPI driven, data, monitoring, etc...

Partner with the business to ensure support is being delivered appropriately

Manage projects are required / requested

 
qualifications:
Must have experience leading a store support team in retail technology specifically on the application side.

Must have experience working for an enterprise level retailer.

Must have a motivated, always improving work ethic.

 
skills: Skills:

  • Manage the relationship with the stakeholders
  • Experience with Point of Sales (POS) systems / applications.
  • Proven track of hands-on experience with POS functionality
  • Understanding of Store Infrastructure (basic or advanced)
  • Advanced understanding of Helpdesk Store Support / proven ability to supervise
  • Coordinate internal resources and third parties/vendors for the successful execution of projects
  • Ensure all projects are delivered on-time, within scope and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders to ensure technical feasibility
  • Report and escalate to management as needed
  • Effective communication: Email and Phone

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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