Telecom Engineer

  • location: Fenton, MO
  • type: Temp to Perm
  • salary: $40 - $48 per hour
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job description

Telecom Engineer

job summary:
Telecom Engineer

  • Fenton, MO
  • 6mo (Contract to hire)
  • US Citizens/Green Cards, No 3rd Parties
Job Description:

Principle Responsibilities:

Essential Functions

  • Unified communication platform
  • Responsible for all backend systems related to the phones as well as front end applications related to Contact Center
  • Organizational and planning skills with attention to detail and follow through
  • Must be self-starter and work well independently, as well as, within a team environment
  • Partner with multiple contact centers, providing best practices, and recommending solutions to current and future business problems.
  • Strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions.
  • Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload
  • On-call availability during off-hours in the event of service problems with the system.
  • Ability to work independently and with a strong sense of system ownership
Design and Capacity Planning

  • Define telecom architecture, evaluate products, and implement new technologies into the stores & Call Centers.
  • Ensure that all Telecom technologies comply with industry standards.
  • Design Call Reports as per business requirements
  • Design, configure and support the Cisco UCCE Environment. (ICM, CVP, Finesse, CUIC, Peripheral Applications)
  • Responsible for all aspects of configuring, architecting and sustaining the Unified Communications environment (VOIP, Contact Center, and other Collaboration technologies)
  • Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
  • Assess, design and document technical requirements supporting business/RFP needs
  • Analyze existing voice and data networks and recommend solutions
Research and Evaluation

  • Maintains a broad knowledge of current and emerging state-of-the-art telecommunication systems technologies, architectures, and products.
  • Evaluates new technologies, develop business cases, and make recommendations to project teams and senior management for implementation.
  • Evaluate multiple vendor data products through documented test plans, vendor selection, and develop engineering specifications and guidelines for these data products.
Implement and Support

  • Perform routine system configuration changes such as add, move, and change station numbers, assign class of restriction/class of service privileges, install both digital and analog telephone sets, change auto attendant menus, add and delete voice mail boxes, and reset alarms.
  • Proficiently configure, operate, upgrade and ensure maintenance of all installed Private Branch Exchange (PBX), voicemail systems, and assist with Voice over Internet Protocol (VoIP) equipment.
  • Work closely with colleagues to meet project goals and to ensure operational efficiency and reliability for voice services and the contact center.
  • Create and update policies and procedures
  • Install and maintain telecommunications equipment and cabling as needed
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, UCCX and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
  • Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
  • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
  • Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Qualifications:

Must Haves:

  • Bachelor's degree
  • 5+ years' experience in a technology related field
  • 3-5 year Cisco Unified Contact Center Enterprise (UCCE) experience
  • IVR programming experience
  • 4+ years' experience with Cisco Contact Center and Voice Technologies
  • Demonstrated ability to work independently and team environments
  • Ability to analyze complex situations, negotiate and position solutions towards strategic plans,
  • Excellent execution skills
  • Prior experience working with clients
Nice to Haves:

  • High level proficiency in Cisco Contact Center technologies such as ICM, CVP, Finesse, and CUIC
  • Experience with peripheral technologies: Workforce Management, Call Recording, Email/Chat Routing, etc
  • Experience with complex call center environments.
  • Experience in call flow design and development in Cisco UC environments.
  • Background in VoIP Telephony, Cisco Call Manager, Cisco Unity Voicemail, Jabber, and Webex.
  • Experience with Cisco Voice Gateways and SIP Protocol
 
location: Fenton, Missouri
job type: Contract
salary: $40 - 48 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Principle Responsibilities:

Essential Functions

  • Unified communication platform
  • Responsible for all backend systems related to the phones as well as front end applications related to Contact Center
  • Organizational and planning skills with attention to detail and follow through
  • Must be self-starter and work well independently, as well as, within a team environment
  • Partner with multiple contact centers, providing best practices, and recommending solutions to current and future business problems.
  • Strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions.
  • Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload
  • On-call availability during off-hours in the event of service problems with the system.
  • Ability to work independently and with a strong sense of system ownership
Design and Capacity Planning

  • Define telecom architecture, evaluate products, and implement new technologies into the stores & Call Centers.
  • Ensure that all Telecom technologies comply with industry standards.
  • Design Call Reports as per business requirements
  • Design, configure and support the Cisco UCCE Environment. (ICM, CVP, Finesse, CUIC, Peripheral Applications)
  • Responsible for all aspects of configuring, architecting and sustaining the Unified Communications environment (VOIP, Contact Center, and other Collaboration technologies)
  • Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
  • Assess, design and document technical requirements supporting business/RFP needs
  • Analyze existing voice and data networks and recommend solutions
Research and Evaluation

  • Maintains a broad knowledge of current and emerging state-of-the-art telecommunication systems technologies, architectures, and products.
  • Evaluates new technologies, develop business cases, and make recommendations to project teams and senior management for implementation.
  • Evaluate multiple vendor data products through documented test plans, vendor selection, and develop engineering specifications and guidelines for these data products.
Implement and Support

  • Perform routine system configuration changes such as add, move, and change station numbers, assign class of restriction/class of service privileges, install both digital and analog telephone sets, change auto attendant menus, add and delete voice mail boxes, and reset alarms.
  • Proficiently configure, operate, upgrade and ensure maintenance of all installed Private Branch Exchange (PBX), voicemail systems, and assist with Voice over Internet Protocol (VoIP) equipment.
  • Work closely with colleagues to meet project goals and to ensure operational efficiency and reliability for voice services and the contact center.
  • Create and update policies and procedures
  • Install and maintain telecommunications equipment and cabling as needed
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, UCCX and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
  • Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
  • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
  • Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
 
qualifications:
Qualifications:

Must Haves:

  • Bachelor's degree
  • 5+ years' experience in a technology related field
  • 3-5 year Cisco Unified Contact Center Enterprise (UCCE) experience
  • IVR programming experience
  • 4+ years' experience with Cisco Contact Center and Voice Technologies
  • Demonstrated ability to work independently and team environments
  • Ability to analyze complex situations, negotiate and position solutions towards strategic plans,
  • Excellent execution skills
  • Prior experience working with clients
Nice to Haves:

  • High level proficiency in Cisco Contact Center technologies such as ICM, CVP, Finesse, and CUIC
  • Experience with peripheral technologies: Workforce Management, Call Recording, Email/Chat Routing, etc
  • Experience with complex call center environments.
  • Experience in call flow design and development in Cisco UC environments.
  • Background in VoIP Telephony, Cisco Call Manager, Cisco Unity Voicemail, Jabber, and Webex.
  • Experience with Cisco Voice Gateways and SIP Protocol
 
skills: Qualifications:

Must Haves:

  • Bachelor's degree
  • 5+ years' experience in a technology related field
  • 3-5 year Cisco Unified Contact Center Enterprise (UCCE) experience
  • IVR programming experience
  • 4+ years' experience with Cisco Contact Center and Voice Technologies
  • Demonstrated ability to work independently and team environments
  • Ability to analyze complex situations, negotiate and position solutions towards strategic plans,
  • Excellent execution skills
  • Prior experience working with clients
Nice to Haves:

  • High level proficiency in Cisco Contact Center technologies such as ICM, CVP, Finesse, and CUIC
  • Experience with peripheral technologies: Workforce Management, Call Recording, Email/Chat Routing, etc
  • Experience with complex call center environments.
  • Experience in call flow design and development in Cisco UC environments.
  • Background in VoIP Telephony, Cisco Call Manager, Cisco Unity Voicemail, Jabber, and Webex.
  • Experience with Cisco Voice Gateways and SIP Protocol

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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    Telecom Engineer

  • location: Fenton, MO
  • job type: Temp to Perm
  • salary: $40 - $48 per hour
  • date posted: 9/12/2019