Software Support Engineer

  • location: Boston, MA
  • type: Permanent
  • salary: $55,000 - $85,000 per year
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job description

Software Support Engineer

job summary:
Position Overview:

We are looking for a Software Support Engineer to join our support staff and contribute in a variety of areas, including release management, monitoring, support, problem resolution, and server configuration for our vendor and custom built investment and trading applications that the group is responsible for. This is a full-time position requiring rotating shifts.

 
location: Boston, Massachusetts
job type: Permanent
salary: $55,000 - 85,000 per year
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Key Responsibilities:

  • Be part of team providing front-line production support for software and data to all business user teams (Operations, Portfolio Managers, Compliance, Traders and others)
  • Identify, research, and resolve technical problems pertinent to our applications and collaborate with the application development teams or third-party vendors
  • Analyze problems with a mind for restoration of service and automated prevention in the future
  • Deploy software to DEV, QA, Production and DR environments by implementing and following a standard and repeatable deployment pipelines (CI/CD)
  • Manage ongoing configuration and data across all environments
  • Manage source code repositories
  • Build and maintains knowledge base for trading and investment applications
 
qualifications:
  • Must be detail oriented with excellent verbal and written communication skills
  • Understanding of financial market data would be a major plus
  • Undergraduate degree or higher in a technical field
 
skills: Skills:

  • Solid understanding of Linux and Windows operating systems
  • Experience with at least some of the following:

    • SQL, Shell scripting (bash), Python, Java, Spring Boot, messaging/streaming frameworks (JMS/Kafka), AWS, RESTful services, Gitlab, Configuration Automation (Chef, Puppet, Ansible), container technology (Docker, Podman), Jira, Confluence, JFrog Artifactory / Xray, SVN, Git, Gradle
  • Understanding of network concepts, TCP/IP stack and common Internet protocols
  • Familiarity with virtualization and containerization
  • Understanding of programming languages (Java, Python) and object oriented concepts
  • Understanding of relational databases, with emphasis on Microsoft SQL Server, data loading mechanisms and reporting
  • Ability to learn new concepts, systems, and software independently and quickly
  • Willingness to take initiative, seeing problems through to final completion
  • Ability to prioritize multiple tasks, set goals and meet deadlines
  • Flexible/on call to support off hours project and problem issues
  • Experience with at least one distributed version control system (Git preferred)
  • Experience with multi-tier and multi-site software deployments
  • Experience in business continuity planning and implementation also helpful
  • Experience with change management policies and procedures also helpful

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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