Operations Center Technician I

  • location: Jacksonville, FL
  • type: Contract
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job description

Operations Center Technician I

job summary:
Randstad Technologies is looking for Operations Technician I.

 
location: Jacksonville, Florida
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Model ethical behavior and execute job responsibilities in accordance with Citizens core values, ethics, and information protection policies.

· Follow established and documented procedures to monitor system outages and generalized system performance.

· Provide next path escalation of issues in an accurate and timely manner for all production incidents, both internally and externally with a strong focus on customer service.

· Facilitate triage and verification of all escalated problems.

· Minimize disruption by facilitating communication between impacted parties.

· Schedule implementation meetings with appropriate parties; may serve as meeting facilitator and record key action items; distribute these to appropriate team leads.

· Follow up and provide required documentation of issues through resolution.

· Work with internal teams to maintain, develop, and improve operational processes and procedures with the goal of improved TOC customer service.

 
qualifications:
Knowledge of various user application packages.

· Knowledge and experience of specific operating systems, networks and platforms.

· Skill in oral and written communications.

· Skill in solving complex problems quickly.

· Recognized expertise in troubleshooting and problem resolution.

· Demonstrated customer service orientation.

· Demonstrated ability to work effectively with customers and technical staff to resolve problems.

 
skills: REQUIRED EDUCATION AND EXPERIENCE:

· Associate's Degree in Computer Science/ Information Technology or related field OR 2 years of relevant experience OR a combination of education and relevant work experience equivalent to 2 years.

AND

· 1 or more years of experience in customer service/ support.

PREFERRED QUALIFICATIONS:

· Bachelor's Degree in Computer Science/ Information Technology or related field

OR

· 4 years of relevant experience OR a combination of education and relevant work experience equivalent to 4 years.

· ITIL Foundation certified.

· Effective presentation skills.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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