Desktop Support

  • location: Phoenix, AZ
  • type: Contract
  • salary: $20 - $27 per hour
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job description

Desktop Support

job summary:
  • Under limited supervision, provides complex analytical, technical, and administrative work in the planning, design and installation of new and existing personal computer systems and LAN's, troubleshooting and resolving hardware and software problems, install and configure new IT equipment. 30% of Time
  • Provides training and assistance daily to Tier 1 technicians, under the guidance of the Desktop Manager. As a Tier 2 member with advanced levels of experience, acts as a technical subject matter expert in support of desktop systems. 20% of Time
  • Works with CSC ticketing system software to prioritize and manage support calls.
  • Maintains a high level of communications with customers in respect to scheduling hardware and software installations and support calls 30% of Time
  • Participates in hardware and software upgrades and deployments conducted during and outside of normal business hours, installs and configures approved PC based software packages for clients
  • Other duties as assigned 20% of Time
  • Technology: Microsoft Suite of products and various industry standard technologies at Intermediate level
  • Bachelor's degree plus 5 or more years or experience in support of a Fleet of 500 + Desktops
 
location: Phoenix, Arizona
job type: Contract
salary: $20 - 27 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
  • Under limited supervision, provides complex analytical, technical, and administrative work in the planning, design and installation of new and existing personal computer systems and LAN's, troubleshooting and resolving hardware and software problems, install and configure new IT equipment. 30% of Time
  • Provides training and assistance daily to Tier 1 technicians, under the guidance of the Desktop Manager. As a Tier 2 member with advanced levels of experience, acts as a technical subject matter expert in support of desktop systems. 20% of Time
  • Works with CSC ticketing system software to prioritize and manage support calls.
  • Maintains a high level of communications with customers in respect to scheduling hardware and software installations and support calls 30% of Time
  • Participates in hardware and software upgrades and deployments conducted during and outside of normal business hours, installs and configures approved PC based software packages for clients
  • Other duties as assigned 20% of Time
  • Technology: Microsoft Suite of products and various industry standard technologies at Intermediate level
  • Bachelor's degree plus 5 or more years or experience in support of a Fleet of 500 + Desktops
 
qualifications:
  • Under limited supervision, provides complex analytical, technical, and administrative work in the planning, design and installation of new and existing personal computer systems and LAN's, troubleshooting and resolving hardware and software problems, install and configure new IT equipment. 30% of Time
  • Provides training and assistance daily to Tier 1 technicians, under the guidance of the Desktop Manager. As a Tier 2 member with advanced levels of experience, acts as a technical subject matter expert in support of desktop systems. 20% of Time
  • Works with CSC ticketing system software to prioritize and manage support calls.
  • Maintains a high level of communications with customers in respect to scheduling hardware and software installations and support calls 30% of Time
  • Participates in hardware and software upgrades and deployments conducted during and outside of normal business hours, installs and configures approved PC based software packages for clients
  • Other duties as assigned 20% of Time
  • Technology: Microsoft Suite of products and various industry standard technologies at Intermediate level
  • Bachelor's degree plus 5 or more years or experience in support of a Fleet of 500 + Desktops
 
skills:
  • Under limited supervision, provides complex analytical, technical, and administrative work in the planning, design and installation of new and existing personal computer systems and LAN's, troubleshooting and resolving hardware and software problems, install and configure new IT equipment. 30% of Time
  • Provides training and assistance daily to Tier 1 technicians, under the guidance of the Desktop Manager. As a Tier 2 member with advanced levels of experience, acts as a technical subject matter expert in support of desktop systems. 20% of Time
  • Works with CSC ticketing system software to prioritize and manage support calls.
  • Maintains a high level of communications with customers in respect to scheduling hardware and software installations and support calls 30% of Time
  • Participates in hardware and software upgrades and deployments conducted during and outside of normal business hours, installs and configures approved PC based software packages for clients
  • Other duties as assigned 20% of Time
  • Technology: Microsoft Suite of products and various industry standard technologies at Intermediate level
  • Bachelor's degree plus 5 or more years or experience in support of a Fleet of 500 + Desktops

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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